Lead Clinical Training and Support- Physician Services Organization- New York

NewYork-Presbyterian Hospital; United States; Hybrid; USD 104,000 - 145,000; Full time

Job summary

NewYork-Presbyterian Hospital is seeking a Lead Clinical Training and Support professional to empower physician practices across NYPMG. You will educate, train, and optimize workflows, acting as a subject matter expert for Epic EMR and related clinical technologies.

You will mentor staff, coordinate onboarding, and drive operational excellence within a hybrid New York, NY environment. Must have strong communication and healthcare operations experience.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• 5+ years in healthcare operations, training, or clinical systems support.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience delivering education and support to healthcare providers and staff.

Responsibilities

• Lead ongoing workflow optimization across ambulatory practices to improve efficiency and user adoption of clinical systems.
• Conduct provider engagement sessions to identify workflow gaps and operational needs.
• Develop, implement, and standardize workflows across regions for consistency.
• Create and maintain educational resources, onboarding materials, and workflow documentation.
• Lead onboarding initiatives, Epic proficiency programs, and provider support standards.
• Collaborate with clinical users and IT teams to prioritize workflow enhancements.

Skills

Communication

Customer Service

Relationship Building

Training Delivery

Healthcare Operations

Education

Bachelor’s Degree or equivalent

Master’s Degree

Tools

Epic EMR

Duo

Dragon

e-Prescribing

Job description

Location

New York, New York

Shift:

Day (United States of America)

Description:

Lead Clinical Training and Support - Physician Services Organization

Supports NewYork-Presbyterian Medical Groups

Location: Hybrid- New York, NY
Schedule: Monday – Friday, 8:00 AM – 4:00 PM
Hours: 35 hours per week
Job Type: Full-Time

Feel the Pride

At NewYork-Presbyterian, we are committed to providing exceptional, patient-centered care through innovation, collaboration, and operational excellence. As one of the nation’s most comprehensive academic health care systems, we partner with two world-renowned medical schools to deliver high-quality care across the New York metropolitan area.

NewYork-Presbyterian Medical Groups (NYPMG) are an integral part of our physician enterprise, supporting ambulatory care practices across multiple specialties. Through collaboration with ColumbiaDoctors and Weill Cornell Physicians, our physicians and healthcare professionals provide outstanding care close to home for the communities we serve.

Lead Clinical Training and Support- Hybrid

The Lead Clinical Training and Support professional serves as a key resource supporting physician practices across NewYork-Presbyterian Medical Groups. This role provides education, training, workflow optimization, and application expertise to physicians, advanced practice providers, and staff. In addition to training responsibilities, the Lead Clinical Training and Support professional acts as a subject matter expert, drives workflow improvement initiatives, supports provider onboarding, mentors team members, and promotes operational excellence throughout the organization.

Key Responsibilities

• Lead ongoing workflow optimization initiatives to improve efficiency, end-user experience, and adoption of clinical systems within ambulatory practices.
• Conduct provider engagement sessions to identify workflow gaps, assess operational needs, and support continuous improvement efforts.
• Develop, implement, and sustain standardized workflows across regions to promote consistency and best practices.
• Oversee the creation, maintenance, and standardization of educational resources, onboarding materials, and workflow documentation.
• Lead the development and maintenance of ambulatory tip sheets, workflow guides, and provider support resources.
• Analyze system utilization, provider feedback, and operational trends to identify training and workflow improvement opportunities.
• Lead provider onboarding initiatives, Epic proficiency programs, In Basket management standards, and workflow standardization efforts.
• Serve as a liaison between clinical users and technical teams to facilitate communication and prioritize workflow enhancements.
• Coordinate training schedules and educational activities to maintain operational and quality standards.
• Train and onboard new team members while providing coaching, guidance, and ongoing support.
• Oversee workflow update requests and support tickets, providing direction on issue resolution and best practices.
• Serve as a subject matter expert for Epic EMR, Duo, Dragon, e-Prescribing applications, and other clinical technologies.
• Lead and participate in special projects and perform additional responsibilities as assigned.

Required Criteria

• Bachelor’s Degree or equivalent combination of education and experience.
• Minimum of five (5) years of related healthcare operations, training, clinical systems support, or workflow optimization experience.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Demonstrated ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience delivering education, training, and support to healthcare providers and staff.

Preferred Criteria

• Master’s Degree.
• Experience supporting ambulatory clinical workflows.
• Advanced knowledge of Epic EMR and related clinical technologies.
• Prior experience leading projects, mentoring staff, or coordinating enterprise-wide initiatives.

Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today.

Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.

NYP will not reimburse for travel expenses.

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• 2025 Companies that Care – People

• 2025 America’s Greatest Workplaces for Mental Well-Being - Newsweek

NewYork-Presbyterian Hospital is an equal opportunity employer.

Salary Range:

$104,000-$145,000/Annual

It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works.