Lead Clinical Operations Admin

Emerson Health; Concord (MA); On-site; USD 30,000 - 41,000; Full time

Job summary

Emerson Health in Concord, MA is seeking a Clinical Coordinator for the Pre-Surgical Testing department. You will report to the Nurse Practitioner Lead and Perioperative Nurse Manager, coordinating workflow and staff coverage and scheduling Pre-Surgical Testing appointments.

The role supports training, onboarding, and ensuring complete pre-operative documentation while promoting regulatory compliance and exceptional patient service.

Qualifications

• Education requirements as listed: HS diploma required; associate degree preferred.
• Minimum 3 years healthcare or related experience.
• Experience in Pre-Surgical Testing strongly preferred.
• Leadership or trainer experience preferred.

Responsibilities

• Perform core Clinical Coordinator functions in Pre-Surgical Testing.
• Coordinate workflow and staff coverage; schedule Pre-Surgical Testing appointments.
• Support training and onboarding of new Clinical Coordinators.
• Facilitate communication among providers, patients, surgical offices, and hospital departments.

Skills

Customer service

Leadership

Communication

Prioritization

Medical terminology

EMR systems

Scheduling

Team collaboration

Confidentiality

Problem solving

Education

High School Diploma or equivalent

Associate Degree in Healthcare, Business Administration, or related field

Job description

Schedule: Full Time

Pay Range: $22.00 - $30.00 / Hourly

Shift: Day shift

Hours: 5a-1:30p; 6a-2:30p;7-3:30p;8-4:30

About This Role

Job Summary: Reports directly to the Nurse Practitioner Lead and Perioperative Nurse Manager. Responsible for performing all core Clinical Coordinator functions while serving as the lead resource for Clinical Coordinators within the Pre-Surgical Testing Department. Assures daily operational requirements are met, coordinates workflow and staff coverage, schedules Pre-Surgical Testing appointments, supports training and onboarding of new Clinical Coordinators, monitors the completeness of pre-operative documentation, and facilitates communication among providers, patients, surgical offices, and hospital departments. Serves as a liaison between frontline staff and departmental leadership to promote efficient operations, regulatory compliance, and exceptional patient service.

Minimum Qualifications

• Education: High School Diploma or equivalent required.


• Associate Degree in Healthcare, Business Administration, or related field preferred.


• Experience: Minimum of three (3) years of healthcare, medical office, ambulatory care, surgical services, or hospital experience required.


• Previous Experience In Pre-Surgical Testing Strongly Preferred.


• Previous experience serving as a trainer, preceptor, lead, resource staff member, or in an informal leadership role preferred.


• Licensure and/or Certification: None required.

Skills

• Excellent customer service and patient relations skills.


• Strong organizational and leadership abilities.


• Excellent verbal and written communication skills.


• Ability to effectively prioritize work in a fast-paced environment.


• Knowledge of medical terminology and pre-operative documentation requirements.


• Experience scheduling patient appointments and coordinating complex surgical workflows.


• Proficiency with electronic medical records and computer systems.


• Ability to maintain confidential information.


• Strong critical thinking, problem-solving, and decision-making skills.


• Ability to work collaboratively with physicians, advanced practice providers, nurses, and ancillary staff.