Lead Client Service Coordinator

FACE FOUNDRIÉ®️; Morristown (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

FACE FOUNDRIÉ®️ is seeking a full-time leader to join our team in Morristown, Tennessee. The role involves managing operations, training staff, and executing marketing plans to enhance brand awareness and sales.

Ideal candidates will have 1–2 years of leadership or marketing experience, excellent customer service skills, and the flexibility to work onsite events, nights, and weekends. Join us in delivering high-quality skincare services in a friendly environment.

Qualifications

• 1–2 years of prior leadership and/or marketing experience.
• Availability to work onsite events, nights, and weekends.

Responsibilities

• Greets guests in a timely and friendly manner.
• Assists the Manager in scheduling and assigning team breaks.
• Supports inventory counts, ordering products, and receiving products.
• Drives store and individual sales goals.

Skills

Leadership experience

Marketing skills

Customer service protocols

Social media content creation

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is a modern, inclusive facial bar that provides affordable, approachable, and accessible skincare. We specialize in facials, lashes, brows, and skincare, and have delivered over 360,000 services in the past year. With more than 75 locations nationwide, we are expanding while maintaining our commitment to innovative, high‑quality services.

Operations

• Greets guests in a timely and friendly manner
• Assists the Manager in scheduling, cut‑of scheduling, and assigning team breaks
• Supports inventory counts, ordering products, and receiving products
• Maintains a high level of Skin ID cards for follow‑up and client retention
• Drives store and individual sales goals
• Monitors professional and retail product inventory and supply usage
• Coaches team on customer service protocols to ensure consistency for each client
• Identifies opportunities for growth in staffing, average ticket, and rebooking
• Demonstrates high standards for customer service

Training

• Assists in training Front Bar Receptionists to provide exceptional customer service and sell products, services, and memberships
• Teaches new and existing Front Bar Receptionists opening/closing procedures, cleanliness standards, and task list maintenance
• Supports the Manager in holding the team accountable for service, product, and membership sales
• Ensures FACE FOUNDRIÉ standards are met in daily operations
• Conducts product, retail, and membership training for Front Bar Receptionists and Estheticians as needed
• Works with the Manager on implementing ongoing in‑store training
• Meets or exceeds financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, and retail revenue
• Identifies growth opportunities within staffing and store sales

Marketing

• Executes comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness
• Utilizes social media, email campaigns, partnerships, and events to promote national and local promotions and brand initiatives

Content Creation

• Creates on‑brand social media content
• Ensures all print and digital promotional materials are on‑brand and approved
• May submit marketing and creative requests

Event Coordination

• Plans and executes events to increase brand awareness and client bookings
• Participates in in‑store and off‑site events to boost brand visibility

Position Requirements

• 1–2 years of prior leadership and/or marketing experience
• Availability to work onsite events, nights, and weekends

Job type: Full time