Client Service Coordinator

FACE FOUNDRIÉ®️; Naperville (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

FACE FOUNDRIÉ in Naperville, IL seeks a Front Bar Receptionist to create an exceptional guest experience while supporting daily operations and driving retail sales. You will maintain brand standards in a fast-paced environment and guide guests through services, memberships, and skincare products.

The role requires 1+ year of guest service or retail experience, strong communication, and a passion for skincare.

Qualifications

• 1+ year of guest service or customer-facing experience preferred.
• Previous sales experience strongly preferred.
• Salon, spa, or beauty industry experience preferred.
• Strong communication and interpersonal skills.
• Organized, reliable, and detail-oriented.
• Passion for skincare, beauty, and client experience.

Responsibilities

• Deliver exceptional customer service while embodying FACE FOUNDRIÉ brand standards.
• Meet or exceed individual and store sales goals.
• Maintain an organized and efficient appointment schedule.
• Educate guests on services, memberships, and skincare products.
• Recommend and sell FACE FOUNDRIÉ retail products.
• Support daily operational tasks and front desk responsibilities.
• Assist with inventory awareness and communicate low stock levels to management.
• Ensure cleanliness, organization, and visual standards are maintained throughout the store.
• Follow all company policies, procedures, and timekeeping standards.
• Attend required trainings, meetings, and ongoing education opportunities.
• Uphold all safety, sanitation, hygiene, and board compliance standards.

Skills

Guest service experience

Sales experience

Communication skills

Interpersonal skills

Organized

Education

High school diploma or equivalent

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face — facials, lashes, brows, and skincare — FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about guest experience, driven by results, and excited to grow with a brand making a meaningful impact in the beauty and skincare industry.

Position Overview

As a Front Bar Receptionist, you are the first impression of FACE FOUNDRIÉ. This role is responsible for creating an exceptional guest experience while supporting daily operations, driving retail sales, and maintaining brand standards in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service while embodying FACE FOUNDRIÉ brand standards
• Meet or exceed individual and store sales goals
• Maintain an organized and efficient appointment schedule
• Educate guests on services, memberships, and skincare products
• Recommend and sell FACE FOUNDRIÉ retail products
• Support daily operational tasks and front desk responsibilities
• Assist with inventory awareness and communicate low stock levels to management
• Ensure cleanliness, organization, and visual standards are maintained throughout the store
• Follow all company policies, procedures, and timekeeping standards
• Attend required trainings, meetings, and ongoing education opportunities
• Uphold all safety, sanitation, hygiene, and board compliance standards

Qualifications

• 1+ year of guest service or customer-facing experience preferred
• Previous sales experience strongly preferred
• Salon, spa, or beauty industry experience preferred
• Strong communication and interpersonal skills
• Organized, reliable, and detail-oriented
• Passion for skincare, beauty, and client experience

Job Type

• Full-Time
• Part-Time

Education

High school diploma or equivalent preferred