Lead Client Service Coordinator

Research And Developement Industries Inc; Highland Park (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

FACE FOUNDRIÉ is hiring a Lead Front Bar Receptionist to support daily front-of-house operations, lead guest experience, drive sales, and assist with team training. This on-site role suits organized, service-oriented individuals who are sales-driven and passionate about leadership development.

You will greet guests, coordinate front desk needs, assist with inventory and events, and help grow memberships and retail revenue while maintaining FACE FOUNDRIÉ standards.

Qualifications

• 1-2 years in leadership, customer service, retail or sales.
• Previous salon, spa, or beauty industry experience preferred.
• Strong communication, organization and leadership skills.
• Ability to multitask in a fast-paced environment.
• Passion for skincare, guest experience, sales and team development.
• Comfortable with social media platforms and content creation.
• Ability to work nights, weekends and onsite events as needed.

Responsibilities

• Greet guests in a timely, professional, and welcoming manner.
• Support Store Manager with daily scheduling, breaks, and front desk needs.
• Assist with inventory counts, orders, and receiving shipments.
• Maintain inventory organization and respond to guest inquiries.
• Drive store and individual sales for retail, memberships, and services.
• Coach team on customer service standards for elevated guest experience.
• Identify opportunities to grow sales, average ticket, and rebooking rate.
• Ensure cleanliness and brand presentation at all times.
• Assist onboarding and training Front Bar Receptionists on procedures.
• Lead opening/closing tasks, cleanliness standards, and task management.
• Support leadership in achieving sales and performance goals.
• Provide product knowledge, retail, membership, and service training.
• Support coaching and development initiatives in-store.
• Help drive service revenue, guest count, retention, and retail revenue.

Skills

Leadership

Customer service

Retail sales

Communication

Organizational skills

Multitasking

Social media

Event planning

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar providing affordable, approachable, and accessible skincare in a modern + inclusive environment.

Specializing in all things face - facials, lashes, brows, and skincare - FACE FOUNDRIÉ is redefining the skincare experience through innovative services, expert techniques, and results-driven treatments. As a rapidly growing brand in the skincare industry, we are passionate about creating confidence in our clients while fostering a collaborative, energetic, and welcoming workplace for our team.

Featured in publications including Forbes, Entrepreneur, and Marie Claire, FACE FOUNDRIÉ continues to raise the standard in skincare by delivering efficient and effective services that meet clients wherever they are in their skincare journey.

We are seeking individuals who are passionate about skincare, driven by leadership and guest experience, and eager to be part of a company making a meaningful impact in the beauty and skincare industry.

Position Overview

As a Lead Front Bar Receptionist, you will support the daily operations of the front bar while helping lead the guest experience, drive sales performance, assist with team training, and maintain FACE FOUNDRIÉ brand standards. This role is ideal for someone who is organized, service-oriented, sales-driven, and passionate about leadership development.

Operations Responsibilities

• Greet guests in a timely, professional, and welcoming manner

• Support the Store Manager with daily scheduling adjustments, team breaks, and front desk operational needs

• Assist with inventory counts, ordering retail and operational supplies, receiving shipments, and maintaining inventory organization

• Support guest retention efforts by ensuring Skin ID cards and follow-up processes are consistently completed

• Help drive store and individual sales performance, including retail, memberships, and service goals

• Monitor retail inventory and support supply management

• Coach team members on customer service standards to ensure a consistent and elevated guest experience

• Identify opportunities for operational growth, increased average ticket, and improved rebooking rates

• Maintain FACE FOUNDRIÉ cleanliness, operational, and presentation standards at all times

Leadership & Training Responsibilities

• Assist in onboarding and training Front Bar Receptionists to ensure confidence in customer service, memberships, retail sales, and daily operational procedures

• Teach opening and closing procedures, cleanliness standards, and task management expectations

• Support leadership in holding the team accountable to sales and performance goals

• Assist with product knowledge, retail, membership, and service training

• Support ongoing coaching and development initiatives within the store

• Help drive achievement of key business metrics including:

  • Service revenue

  • Average ticket

  • Guest count

  • Guest retention

  • Rebooking percentage

  • Retail revenue

Marketing & Brand Awareness

• Support marketing initiatives designed to increase guest traffic, sales, and brand awareness

• Assist with local marketing efforts through social media, partnerships, community outreach, events, and promotional campaigns

• Help promote national campaigns and local store initiatives

Content Creation & Social Media

• Create engaging, on-brand social media content

• Ensure all print and digital marketing materials align with brand standards

• Assist with submitting marketing and creative requests as needed

Event Coordination

• Assist in planning and executing in-store and community events to increase brand awareness and guest bookings

• Participate in both in-store and off-site events as needed

Qualifications

• 1-2 years of leadership, customer service, retail, or sales experience preferred

• Previous salon, spa, retail, or beauty industry experience preferred

• Strong communication, organization, and leadership skills

• Ability to multitask and thrive in a fast-paced environment

• Passion for skincare, guest experience, sales, and team development

• Comfortable with social media platforms and content creation

• Ability to work nights, weekends, and onsite events as needed

Job Details

• Full-Time