Lead Client Advisor, West Coast

ROEN; San Francisco (CA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Generous PTO

Hybrid work arrangement

Job summary

ROEN, a fine jewelry house, seeks a charismatic Client Director to lead the San Francisco showroom’s sales and operations. You’ll own sales performance, recruit and coach a team, and sit with clients on high-value purchases, reporting to the New York leadership team.

Ideal candidates combine luxury retail excellence with strong analytical skills, ownership, and a strategic mindset. This hybrid role offers growth across the West Coast presence.

Qualifications

• 8+ years in sales or advisory roles with 3+ years leading a team in luxury sectors.
• Strong communication, empathy, and organizational skills for a high-trust environment.
• Proven track record of driving sales performance and KPIs in a showroom setting.

Responsibilities

• Own the San Francisco showroom's sales performance and KPIs, reporting to New York leadership.
• Recruit, train, coach, and manage client advisors to hit targets.
• Set daily rhythm: coverage, appointment flow, follow-up cadence, accountability.
• Translate NYC strategy into strong local execution and client journeys.
• Advise select clients through bespoke journeys and manage relationships.

Skills

Team leadership

Sales leadership

CRM & data analysis

Luxury retail experience

Education

Bachelor's degree in Business / related field

Tools

Salesforce CRM

Job description

ROEN is a fine jewelry house redefining what modern luxury means—through masterful craftsmanship, intuitive design, and deeply personal relationships. As we open our new San Francisco showroom and expand our presence on the West Coast, we're looking for a charismatic, driven, and analytical Client Director to lead our West Coast showroom's sales and operations team.

This is a high-impact, senior leadership role—not a traditional retail management job. You'll be responsible for the sales performance and KPIs of our San Francisco showroom, building and coaching a team of client advisors, while still sitting directly with clients on our most meaningful sales—advising on one of the biggest purchases of their lives. You'll report into our New York leadership team, with full ownership of how the West Coast business runs day to day.

If you've thrived in wealth management, real estate, finance, operations or consulting—and want to bring that same rigor to managing people and a P&L, with more heart, creativity, and upside—this role is for you.

This is an exciting opportunity for someone hungry, organized, and entrepreneurial. You don't need to check every single box to thrive here—we're looking for sharp, thoughtful leaders who want to build something meaningful and aren't afraid to take ownership.

This is a high-impact, hybrid people-management and client-facing role, with significant room to grow as we build out our West Coast presence.

Who We Are

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.

Our mission is to make the world of high jewelry more warm, intuitive, and personal—while upholding the highest standards of quality.

Your Role

• Own the San Francisco showroom's sales performance and KPIs, reporting into ROEN's New York leadership team
• Recruit, train, coach, and manage a team of client advisors to hit individual and showroom-wide targets
• Set the day-to-day rhythm of the showroom—coverage, appointment flow, follow-up cadence, and accountability
• Translate NYC-set strategy and standards into strong execution on the ground in San Francisco
• Personally advise select clients through the bespoke journey—guiding them with clarity, confidence, and care
• Translate complex information about diamonds and design into clear, compelling insights
• Model ROEN's standard for client experience for the rest of the team to follow
• Close deals and drive referrals through trust, taste, and thoughtful follow-up

Client Experience & Project Management

• Ensure the full bespoke journey from inquiry to delivery stays on track across the showroom
• Oversee timelines, production steps, and vendor coordination with precision
• Maintain clean CRM updates, trackers, and internal reporting to ensure transparency and seamless handoffs with NYC
• Ensure every client experience reflects ROEN's highest standards of care, detail, and responsiveness

Business Development

• Drive lead nurturing, client outreach, and conversion strategy for the West Coast market
• Collaborate with the marketing team to bring client stories and design education to life in the local market

Who We're Looking For

You're smart, charismatic, and highly capable—someone who blends analytical thinking with emotional intelligence and genuinely enjoys developing people. You're not just looking to sell or manage—you want to build a business, grow a team, and become indispensable.

You might be a fit if you:

• Have 8+ years in a sales or advisory role, including 3+ years managing a team—whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting
• Communicate with clarity, empathy, and conviction—both with clients and with a team you're leading
• Are deeply organized, self-motivated, and accountable for outcomes beyond your own performance
• Have a sharp eye for aesthetics and understand the language of taste
• Thrive in fast-paced, high-trust environments where your decisions drive real impact
• Want to help build a small, ambitious team into something exceptional
• Love solving problems, creating systems, and making things happen
• Are excited to grow with a brand—and earn like a top performer while doing it
• Base salary + override/commission structure
• Generous PTO
• A close-knit, ambitious team that believes in excellence, ownership, and craft
• Growth path into broader regional or brand-facing leadership