Senior Private Client Advisor

ROEN; New York (NY); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Uncapped commission

Generous PTO

Job summary

ROEN, based in New York, seeks a charismatic, driven client advisor to scale its bespoke engagement ring and fine jewelry business. This role emphasizes building real relationships, advising on meaningful purchases, and owning client journeys with precision and care.

You’ll translate complex jewelry information into clear insights, tailor every interaction to client needs, and drive referrals through trusted relationships. The position offers growth into leadership within a high-growth brand.

Qualifications

• 4+ years in a sales or advisory role—luxury, real estate, finance, or consulting.
• Clear communication and empathy in client conversations.
• Ability to translate complex information about diamonds, design, and craft into insights.

Responsibilities

• Own client relationships from initial inquiry to delivery, guiding with clarity and care.
• Translate diamond/design details into clear insights for clients.
• Tailor interactions to each client’s needs, values, and aesthetic.
• Close deals and drive referrals through trust and thoughtful follow-up.
• Own the bespoke journey from inquiry to delivery, tracking milestones, timelines, and vendor coordination.
• Maintain clean CRM updates, trackers, and notes for transparent handoffs.
• Assist with lead nurturing, client outreach, and conversion strategies in collaboration with marketing.

Skills

Sales experience

Luxury goods

Client advisory

Relationship building

Job description

ROEN is a fine jewelry house redefining what modern luxury means—through masterful craftsmanship, intuitive design, and deeply personal relationships. We’re looking for a charismatic, driven, and analytical client advisor to help us scale our bespoke engagement ring and fine jewelry business.

This is not a traditional retail sales job. You’ll be building real relationships, advising on one of the most meaningful purchases in someone’s life, and playing a key role in scaling a high-growth brand. You’ll have the tools, team, and mentorship to grow a strong client base—and earn accordingly.

If you’ve thrived in wealth management, real estate, finance, operations or consulting—and want to bring that same rigor, but with more heart, creativity, and upside—this role is for you.

This is an exciting opportunity for someone hungry, organized, and entrepreneurial. You don’t need to check every single box to thrive here—we’re looking for sharp, thoughtful people who want to build something meaningful and aren’t afraid to take ownership.

This is a high-impact, client-facing role with room to grow into a leadership position.

Who We Are

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.

Our mission is to make the world of high jewelry more warm, intuitive, and personal—while upholding the highest standards of quality.

Your Role

• Own client relationships from first inquiry to final delivery—guiding them with clarity, confidence, and care
• Translate complex information about diamonds and design into clear, compelling insights
• Tailor every interaction to each client’s needs, values, and aesthetic
• Close deals and drive referrals through trust, taste, and thoughtful follow-up

Client Experience & Project Management

• Own the full bespoke journey from inquiry to delivery, ensuring every milestone stays on track
• Manage timelines, production steps, and vendor coordination with precision
• Maintain clean CRM updates, trackers, and internal notes to ensure transparency and seamless handoffs
• Anticipate client needs and serve as a steady point of contact throughout
• Ensure each experience reflects ROEN’s highest standards of care, detail, and responsiveness

Business Development

• Contribute to lead nurturing, client outreach, and conversion strategies
• Collaborate with the marketing team to bring client stories and design education to life

Who We’re Looking For

You’re smart, charismatic, and highly capable—someone who blends analytical thinking with emotional intelligence. You’re not just looking to sell—you want to build trust, grow a client base, and become indispensable.

You might be a fit if you:

• Have 4+ years in a sales or advisory role—whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting
• Communicate with clarity, empathy, and conviction
• Are deeply organized, self-motivated, and accountable end-to-end
• Have a sharp eye for aesthetics and understand the language of taste
• Thrive in fast-paced, high-trust environments where your actions drive real impact
• Want to be part of a small, ambitious team building something exceptional
• Love solving problems, creating systems, and making things happen
• Are excited to grow with a brand—and earn like a top performer while doing it
• Base salary + uncapped commission
• Generous PTO
• A close-knit, ambitious team that believes in excellence, ownership, and craft
• Growth path into leadership, high-earning, or brand-facing roles