Bespoke Sales Advisor

ROEN; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary + uncapped commission

Opportunity to help establish ROEN's first West Coast market

Exposure to master jewelers and high jewelry production

Job summary

ROEN in San Francisco is seeking a charismatic Client Advisor to foster meaningful client relationships and expand our fine jewelry business. Ideal candidates have a sales background in luxury sectors and demonstrate analytical and emotional intelligence.

This high-impact role not only drives sales but also contributes significantly to ROEN's West Coast presence, with a focus on cultivating client trust and engagement.

We offer a competitive base salary with uncapped commission, along with exposure to master jewelers and participation in establishing our market in California.

Qualifications

• 2+ years in a sales or advisory role, preferably in luxury sectors.
• Strong communication skills with clarity and empathy.
• Self-motivated and organized with attention to detail.

Responsibilities

• Own client relationships from inquiry to delivery.
• Guide clients with clarity regarding diamonds and design.
• Manage bespoke journeys and ensure timelines are on track.
• Help establish ROEN’s reputation in San Francisco.

Skills

Analytical thinking

Emotional intelligence

Sales skills

Client relationship management

Job description

ROEN is a fine jewelry house redefining what modern luxury means — through masterful craftsmanship, intuitive design, and deeply personal relationships. We’re seeking a charismatic, driven, and analytical Client Advisor to help lead our San Francisco presence and scale our bespoke engagement ring and fine jewelry business in the Bay Area.

This is not a traditional retail sales job. You’ll be building real relationships, advising clients on one of the most meaningful purchases of their lives, and playing a key role in growing ROEN’s presence in San Francisco. You’ll have the tools, team, and mentorship to grow a strong client base — and earn accordingly.

If you’ve thrived in wealth management, real estate, finance, or consulting — and want to bring that same rigor, but with more heart, creativity, and upside — this role is for you.

This is a high-impact, client-facing role with the potential to grow into a Market Director or Regional Sales Lead as ROEN expands.

Our San Francisco opening timeline is anchored to finding the right talent, and our founders will spend dedicated time in the Bay Area to help establish, train, and launch the studio alongside you. This is an opportunity to build something meaningful with us from the ground up.

Who We Are

Founded in New York by childhood friends, ROEN is a fine jewelry house rooted in craftsmanship, culture, and story. We specialize in bespoke engagement rings and signature fine jewelry pieces that blend high design with master craftsmanship.

Our mission is to make the world of high jewelry more warm, intuitive, and personal — while upholding the highest standards of quality. San Francisco is our first West Coast market, and we’re excited to build a presence that matches the creativity and innovation of the Bay Area.

Your Role

• Own client relationships from first inquiry to final delivery — guiding them with clarity, confidence, and care
• Translate complex information about diamonds and design into clear, compelling insights
• Tailor every interaction to each client’s needs, values, and aesthetic
• Close deals and drive referrals through trust, taste, and thoughtful follow-up

Client Experience & Project Management

• Manage the full bespoke journey from inquiry to delivery, keeping every milestone on track
• Coordinate with NYC production, CAD designers, and master jewelers to ensure timelines stay aligned
• Maintain clean CRM updates, trackers, and internal notes to ensure seamless handoffs
• Anticipate client needs and serve as the steady, trusted point of contact

Business Development & Local Presence

• Help establish ROEN’s reputation in San Francisco — building relationships with local stylists, planners, and tastemakers
• Contribute to lead nurturing, client outreach, and conversion strategies
• Support local events, activations, and PR efforts to expand ROEN’s visibility on the West Coast

Who We’re Looking For

You’re smart, charismatic, and highly capable — someone who blends analytical thinking with emotional intelligence. You’re not just looking to sell — you want to build trust, grow a client base, and help anchor ROEN’s West Coast expansion.

You might be a fit if you:

• Have 2+ years in a sales or advisory role — whether in luxury (jewelry, fashion, watches), real estate, finance, or consulting
• Communicate with clarity, empathy, and conviction
• Are deeply organized, self-motivated, and accountable end-to-end
• Have a sharp eye for aesthetics and understand the language of taste
• Thrive in fast-paced, entrepreneurial environments where your actions drive real impact
• Are excited to be the face of ROEN in San Francisco and build something from the ground up
• Love solving problems, creating systems, and making things happen

Benefits

• Competitive base salary + uncapped commission
• Opportunity to help establish ROEN’s first West Coast market
• Exposure to master jewelers, high jewelry production, and rare stone sourcing
• A close-knit team that values excellence, ownership, and craft