Lead Child Support Program Supervisor

Sheboygan County; Sheboygan (WI); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Generous benefits package

Time off: 15 vacation days

Sick time and 10 paid holidays

Referral program

Wisconsin Retirement System

Education discount

Job summary

Sheboygan County Health & Human Services seeks a Supervisor – Child Support to lead the Child Support unit within the department. You will supervise staff, ensure compliance with regulations, and manage casework, data entry, and reporting across the IV-D program.

The role requires coordinating with courts, attorneys, and community partners to deliver trauma-informed, reliable services and continuous improvement in a high-volume environment.

Qualifications

• Bachelor’s degree in Public Administration, Business Administration, Criminal Justice, Social Services, or a closely related field preferred.
• Three (3) years of progressively responsible experience in Child Support Enforcement or related area.
• Demonstrated knowledge of Title IV-D requirements and family court practices.

Responsibilities

• Provide direct supervision to assigned staff, including hiring, onboarding, training, and performance evaluation.
• Oversee case management, enforcement activities, documentation, reporting and performance monitoring.
• Coordinate with courts, attorneys, and partner agencies to ensure integrated service delivery.
• Ensure compliance with federal, state, and county laws and internal policies; implement corrective actions as needed.
• Develop and maintain unit policies, workflows, and quality assurance practices.
• Monitor program performance and prepare required reports for state/federal agencies.

Skills

Leadership

Supervision

Policy compliance

Data analysis

Interagency collaboration

Communication

Staff development

Budget monitoring

Education

Bachelor’s degree in Public Administration, Business Administration, Criminal Justice, Social Services, or a closely related field

Tools

KIDS

CARES

CCAP

eFiling

EOS

Job description

Sheboygan County Health & Human Services seeks a Supervisor – Child Support to lead the Child Support unit within the department. You will supervise staff, ensure compliance with regulations, and manage casework, data entry, and reporting across the IV-D program.

The role requires coordinating with courts, attorneys, and community partners to deliver trauma-informed, reliable services and continuous improvement in a high-volume environment.