Lead Casino Surveillance Supervisor

Isleta Casino & Resort; Albuquerque (NM); On-site; USD 30,000 - 43,000; Full time

Job summary

Isleta Resort and Casino is seeking a Surveillance position responsible for monitoring day-to-day operations and promoting guest service while enforcing regulatory compliance. You will oversee CCTV and reporting processes, reinforce security measures, and participate in ongoing training to prevent cheating and safeguard assets.

The role requires 21+ age, high school diploma or GED, and at least one year in casino surveillance with leadership exposure; flexible hours and potential for advancement

Qualifications

• High School Diploma or GED is required or equivalent.
• One year casino surveillance operator/agent experience is required.
• One year of supervisory/leadership experience in casino surveillance preferred.
• Card counting and basic strategy knowledge preferred.
• Experience with money handling procedures preferred.

Responsibilities

• Gathers, investigates, and documents illegal activities via observation, video, reports.
• Reports irregularities to the Director of Surveillance.
• Prepares organized reports: Daily Activity Log, incident, deviation reports.
• Ensures video/audio recording equipment are operating properly.
• Observes money exchange activities at gaming tables.
• Participates in ongoing casino games training and related security tasks.
• Maintains open, welcoming atmosphere while enforcing security policies.
• Ensures confidentiality and operational security across all areas.

Skills

Surveillance experience

Leadership experience

Communication skills

Analytical thinking

Microsoft Office

Education

High School Diploma or GED

One year casino surveillance experience

Job description

Isleta Resort and Casino is seeking a Surveillance position responsible for monitoring day-to-day operations and promoting guest service while enforcing regulatory compliance. You will oversee CCTV and reporting processes, reinforce security measures, and participate in ongoing training to prevent cheating and safeguard assets.

The role requires 21+ age, high school diploma or GED, and at least one year in casino surveillance with leadership exposure; flexible hours and potential for advancement