Surveillance Supervisor — Casino Security & Compliance

Isleta Resort & Casino; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

Isleta Resort and Casino seeks a Surveillance Operator/Agent to monitor, oversee, and administer daily Surveillance operations, ensuring compliance with Tribal, Federal, State, and Isleta regulations. You will observe gaming activities, protect assets, and report any irregularities while maintaining a safe, professional work environment.

The role includes supervising staff, maintaining logs and reports, and participating in ongoing training on games and security procedures to prevent cheating

Qualifications

• High School Diploma or GED is required.
• At least 1 year of Casino Surveillance Operator/Agent experience is required.
• Prefer 1 year of supervisory/leadership experience in a casino surveillance environment.
• Prior knowledge of money handling procedures is preferred.

Responsibilities

• Gathers, investigates, and documents illegal activities by observation, videotape footage, written reports, and other means.
• Reports irregularities observed to the Director of Surveillance.
• Prepares reports such as Daily Activity Log and incident reports.
• Ensures video and audio recording equipment are operating properly.
• Observes money exchange activities and cash handling procedures.
• Participates in surveillance training for casino games and activities to identify cheating techniques.

Skills

Communication skills

English proficiency

Leadership

Analytical thinking

Education

High School Diploma or GED

Tools

CCTV systems

Job description

Isleta Resort and Casino seeks a Surveillance Operator/Agent to monitor, oversee, and administer daily Surveillance operations, ensuring compliance with Tribal, Federal, State, and Isleta regulations. You will observe gaming activities, protect assets, and report any irregularities while maintaining a safe, professional work environment.

The role includes supervising staff, maintaining logs and reports, and participating in ongoing training on games and security procedures to prevent cheating