Lead Cashier – Luxury Retail & Guest Experience

Coach; Estero (FL); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house founded in New York, is seeking a Lead Cashier to deliver exceptional customer service at the cashwrap. You will act as a brand ambassador, drive the Insider Program, and ensure accurate cash handling while supporting the team.

This role requires 1+ years in cashier/retail, familiarity with POS systems, and the ability to work in a fast-paced environment. Some lifting is required; English proficiency is essential.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally).

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly and create a lasting impression.
• Act as an ambassador for the Insider Program; promote add‑on sales and gift cards.
• Maintain accuracy in cash handling, media management, and compliance with all policies.
• Process returns, repairs, and damaged goods per company standards; complete end‑of‑shift audits with management.
• Keep cashwrap organized and clean; monitor equipment and report issues promptly.
• Assist in training and mentoring cashiers to uphold service and operational excellence.

Skills

Cashier experience

Luxury retail experience

POS systems

Mobile technology

Fast-paced environment

English proficiency

Tools

POS systems

Mobile devices

Basic computer skills

Job description

Coach, a global fashion house founded in New York, is seeking a Lead Cashier to deliver exceptional customer service at the cashwrap. You will act as a brand ambassador, drive the Insider Program, and ensure accurate cash handling while supporting the team.

This role requires 1+ years in cashier/retail, familiarity with POS systems, and the ability to work in a fast-paced environment. Some lifting is required; English proficiency is essential.