Lead Cashier — Luxury Brand Concierge & Team Mentor

Tapestry, Inc.; Clarksburg (MA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Lead Cashier to deliver exceptional service at the checkout and act as a brand ambassador. You will promote the Insider Program, manage cash with accuracy, and assist in training fellow cashiers to uphold service standards in a fast-paced luxury environment.

Join a team that values guest experience, operational excellence, and a collaborative spirit while supporting a high-traffic retail schedule.

Qualifications

• 1+ years in cashier or retail roles; luxury retail experience preferred.
• Familiarity with POS systems, mobile technology, and basic computer skills.
• Ability to work in a fast-paced environment; strong English proficiency.
• Ability to lift at least 25 lbs regularly.

Responsibilities

• Deliver exceptional customer service at checkout; greet customers warmly.
• Act as an ambassador for the Insider Program; promote add-on sales and gift cards.
• Maintain accuracy in cash handling, media management, and policy compliance.
• Process returns, repairs, and damaged goods; complete end-of-shift audits.

Skills

Retail experience

Luxury retail

Tools

POS systems

Mobile technology

Basic computer skills

Job description

Coach is seeking a Lead Cashier to deliver exceptional service at the checkout and act as a brand ambassador. You will promote the Insider Program, manage cash with accuracy, and assist in training fellow cashiers to uphold service standards in a fast-paced luxury environment.

Join a team that values guest experience, operational excellence, and a collaborative spirit while supporting a high-traffic retail schedule.