Lead Cashier: Loyalty & Guest Experience Leader

Ulta Beauty, Inc.; Latham (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental benefits

Vision benefits

Life insurance

Disability benefits

Job summary

Ulta Beauty in Latham, NY is seeking a Lead Cashier to ensure efficient guest transactions and uphold cashwrap standards, including training and cross-training of associates. This role emphasizes loyalty results, guest experience, and leadership within the store.

The position requires 2 years of cashiering experience, strong guest service skills, and the ability to drive sales while maintaining store standards. Flexibility for a full-time schedule and weekends is expected.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by greeting and engaging, personalizing service, and recommending Ulta Beauty products and/or services.
• Court‑eously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest experience.
• Book appointments for and support services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Maintain replenishment, organization, and maintenance of cashwrap displays and supplies to ensure guest-readiness.
• Maintain prompt, regular attendance.

Skills

Guest service excellence

Leadership

Cash handling

Training others

Communication

Education

High school diploma preferred

Tools

Point of Sale

Apple devices

Job description

Ulta Beauty in Latham, NY is seeking a Lead Cashier to ensure efficient guest transactions and uphold cashwrap standards, including training and cross-training of associates. This role emphasizes loyalty results, guest experience, and leadership within the store.

The position requires 2 years of cashiering experience, strong guest service skills, and the ability to drive sales while maintaining store standards. Flexibility for a full-time schedule and weekends is expected.