Lead Cashier: Guest Experience & Training Leader

Ulta Beauty; Town of Florida (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Ulta Beauty in New York is seeking a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and support training of new cashiers.

The role emphasizes loyalty initiatives, exceptional guest service, and collaboration with store leadership to meet sales goals.

Candidates should have retail cashier experience, strong communication, and the ability to lead peers in a fast-paced environment.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS system

Apple devices

Excellent communication

Collaboration

Independent & team work

Customer relationships

Under pressure adaptability

Education

High school diploma

Tools

POS system

Store hardware (Apple devices)

Job description

Ulta Beauty in New York is seeking a Lead Cashier to ensure efficient guest transactions, maintain cashwrap standards, and support training of new cashiers.

The role emphasizes loyalty initiatives, exceptional guest service, and collaboration with store leadership to meet sales goals.

Candidates should have retail cashier experience, strong communication, and the ability to lead peers in a fast-paced environment.