Lead Cashier: Loyalty & Guest Experience Leader

Ulta Beauty; Goldsboro (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Ulta Beauty in Goldsboro, NC is seeking a Lead Cashier to drive guest service, manage cashwrap operations, and support store leadership. You will train cashiers, manage checkout processes, and promote the Ulta Beauty loyalty program while delivering consistent sales performance.

The role requires strong communication, team leadership, and a focus on guest experience, with a flexible schedule including evenings and weekends.

Qualifications

• 2 years of relevant work experience or equivalent education and experience
• Demonstrated ability to delegate, multi-task, and problem-solve
• Passion for guest service and selling
• Experience addressing guest concerns promptly and professionally to deliver exceptional service
• Proven track record of exceeding sales goals and training new hires

Responsibilities

• Contribute to meeting store goals for retail and service sales, omni-channel, and loyalty
• Provide exceptional service by greeting and engaging guests and personalizing service
• Handle sales, refunds and exchanges with courtesy
• Pair guests with an associate for makeup applications, skincare analysis, and product demos to drive sales
• Book appointments for services and in-store events to enhance guest experience and sales
• Maintain cashwrap displays, supplies, and impulse fixtures for guest readiness
• Maintain prompt, regular attendance
• Assist in training new cashiers and cross-training associates
• Collaborate with managers and colleagues to grow the business

Skills

POS system

Customer service

Communication

Teamwork

Sales ability

Adaptability

Education

High school diploma (preferred)

Tools

Point of Sale system

Apple devices

Job description

Ulta Beauty in Goldsboro, NC is seeking a Lead Cashier to drive guest service, manage cashwrap operations, and support store leadership. You will train cashiers, manage checkout processes, and promote the Ulta Beauty loyalty program while delivering consistent sales performance.

The role requires strong communication, team leadership, and a focus on guest experience, with a flexible schedule including evenings and weekends.