Lead Cashier & Guest Loyalty Leader - Flexible Schedule

Ulta Beauty; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier in New Bern, NC to drive guest experiences and loyalty through proactive leadership at the cashwrap. You will train cashiers, support open/close procedures, and collaborate across departments to ensure smooth, high-quality service.

The role emphasizes sales performance, guest satisfaction, and adherence to store standards, with opportunities to mentor teammates and contribute to store goals.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit) and retail shrink.
• Greet and engage each guest, personalize service, and recommend Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Pair guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments for services and in-store events to drive sales and guest experience.
• Maintain cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.

Skills

POS systems

Verbal communication

Team collaboration

Independent work

Customer relationships

Adaptability under pressure

Education

High school diploma (preferred)

Tools

POS systems

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier in New Bern, NC to drive guest experiences and loyalty through proactive leadership at the cashwrap. You will train cashiers, support open/close procedures, and collaborate across departments to ensure smooth, high-quality service.

The role emphasizes sales performance, guest satisfaction, and adherence to store standards, with opportunities to mentor teammates and contribute to store goals.