Lead Cashier: Guest Experience & Loyalty Growth

Ulta Beauty; Goldsboro (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Ulta Beauty in Goldsboro, NC is seeking a Lead Cashier to optimize guest transactions and cashwrap standards. You will train new cashiers, support loyalty initiatives, and partner with the store leadership to drive sales and guest satisfaction.

The role requires a passion for guest experience, strong communication, and the ability to lead peers. A flexible schedule including evenings and weekends is expected.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, including greeting and engaging each guest, personalizing service, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness.
• Maintain prompt, regular attendance.
• Assist in training of new cashiers, and cross-training other associates in cashiering.
• Lead associates to achieve peak productivity and performance.
• Drive cashier accountability in delivering an exceptional Ulta Beauty brand experience.
• Collaborate with managers and associates to grow the business.

Skills

Customer service

Communication

Team leadership

Multi-tasking

Relationship building

Adaptability

Education

High school diploma

Job description

Ulta Beauty in Goldsboro, NC is seeking a Lead Cashier to optimize guest transactions and cashwrap standards. You will train new cashiers, support loyalty initiatives, and partner with the store leadership to drive sales and guest satisfaction.

The role requires a passion for guest experience, strong communication, and the ability to lead peers. A flexible schedule including evenings and weekends is expected.