Lead Cashier & Guest Loyalty Champion

Ulta Beauty, Inc.; Burbank (CA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Job summary

Ulta Beauty, Inc. in Burbank, CA is seeking a Lead Cashier to drive guest transactions with strong loyalty focus and to support training of new cashiers. You will lead by example on cashwrap operations, demonstrations, and cross-training while delivering exceptional service.

The role emphasizes managing cash operations, ensuring store standards, and collaborating with store leadership to achieve sales and customer satisfaction goals.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed the store's goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Provide exceptional service by greeting and engaging guests, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Replenish, organize, and maintain all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS system

Apple devices

Written communication

Verbal communication

Collaboration

Independent work

Customer relationships

Adaptability

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. in Burbank, CA is seeking a Lead Cashier to drive guest transactions with strong loyalty focus and to support training of new cashiers. You will lead by example on cashwrap operations, demonstrations, and cross-training while delivering exceptional service.

The role emphasizes managing cash operations, ensuring store standards, and collaborating with store leadership to achieve sales and customer satisfaction goals.