Lead Cashier: Guest Experience & Training Leader

Ulta; Knoxville (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Ulta Beauty in Knoxville is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap excellence. You will train new cashiers, support the leadership team, and drive loyalty through guest experience and sales goals.

This role emphasizes teamwork, cash management, and brand standards to deliver an outstanding in-store experience. Responsibilities include processing transactions, assisting with makeup applications and demos, managing displays, and ensuring store

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience.
• Proven ability to delegate, multi-task, and problem-solve.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed the store's goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Provide exceptional service by greeting and engaging each guest, personalizing service, and recommending Ulta Beauty products and services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and guest experience.
• Book appointments for and support services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Maintain replenishment, organization, and maintenance of all cashwrap displays and impulse fixtures.

Skills

POS systems

Communication

Collaboration

Teamwork

Customer relationships

Adaptability

Education

High school diploma preferred

Tools

POS system

Apple devices

Job description

Ulta Beauty in Knoxville is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap excellence. You will train new cashiers, support the leadership team, and drive loyalty through guest experience and sales goals.

This role emphasizes teamwork, cash management, and brand standards to deliver an outstanding in-store experience. Responsibilities include processing transactions, assisting with makeup applications and demos, managing displays, and ensuring store