Lead Cashier: Guest Experience & Training Leader

Ulta; Cookeville (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Ulta Beauty in Cookeville, TN is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap standards across the store.

This role trains new cashiers, supports loyalty initiatives, and collaborates with the team to deliver an exceptional guest experience and sales results.

Success requires strong customer service, multi-tasking, and reliability in a fast-paced retail environment.

Qualifications

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Responsibilities

• Meet or exceed the store's goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.

Skills

Proficient with basic technology

Education

High school diploma preferred

Job description

Ulta Beauty in Cookeville, TN is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap standards across the store.

This role trains new cashiers, supports loyalty initiatives, and collaborates with the team to deliver an exceptional guest experience and sales results.

Success requires strong customer service, multi-tasking, and reliability in a fast-paced retail environment.