Lead Cashier: Guest Experience & Training Champion

Ulta Beauty, Inc.; Ocala (FL); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty, Inc. seeks a Lead Cashier to drive exceptional guest experiences and oversee cashiering operations. You will lead training, manage open/close procedures, and collaborate with the team to meet sales and loyalty goals while maintaining store presentation.

The role emphasizes customer service excellence, accuracy in cash handling, and proactive engagement with guests to promote loyalty rewards and services.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi‑task, and problem‑solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Meet or exceed store goals related to retail and service sales, loyalty, and shrink.
• Greet and engage guests, personalize service, and recommend Ulta Beauty products/services.
• Handle sales, refunds, and exchanges courteously and efficiently.
• Pair guests with a specialist for makeup applications and demonstrations to drive sales.
• Book services and in-store events to deliver a premium guest experience.
• Maintain cashwrap displays, supplies, and impulse fixtures for guest readiness.

Skills

POS & checkout operations

Guest service excellence

Communication skills

Team leadership & training

Sales & loyalty program knowledge

Problem solving under pressure

Education

High school diploma

Tools

POS system

Apple devices

Job description

Ulta Beauty, Inc. seeks a Lead Cashier to drive exceptional guest experiences and oversee cashiering operations. You will lead training, manage open/close procedures, and collaborate with the team to meet sales and loyalty goals while maintaining store presentation.

The role emphasizes customer service excellence, accuracy in cash handling, and proactive engagement with guests to promote loyalty rewards and services.