Lead Cashier - Guest Experience & Training

Ulta; Town of Riverhead (NY); Vor Ort; USD 23.000 - 36.000; Vollzeit

Zusammenfassung

Ulta Beauty in New York is seeking a Lead Cashier to drive guest transactions with excellence, training new cashiers, and supporting a loyal customer experience. You will oversee cashwrap standards, assist leadership with register functions, and collaborate with store teams to meet sales and loyalty goals.

The role emphasizes cash management, customer service, and a proactive attitude toward training and development while supporting store performance and guest satisfaction.

Qualifikationen

• High school diploma preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Aufgaben

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.
• Lead cashier training and cross-training of associates as needed.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience.

Kenntnisse

Basic tech proficiency

Written & verbal communication

Collaboration & interpersonal skills

Independent & team work

Customer relationship building

Business judgment under pressure

Ausbildung

High school diploma

Tools

POS system

Apple devices

Jobbeschreibung

Ulta Beauty in New York is seeking a Lead Cashier to drive guest transactions with excellence, training new cashiers, and supporting a loyal customer experience. You will oversee cashwrap standards, assist leadership with register functions, and collaborate with store teams to meet sales and loyalty goals.

The role emphasizes cash management, customer service, and a proactive attitude toward training and development while supporting store performance and guest satisfaction.