Lead Cashier: Guest Experience & Training

Ulta Beauty, Inc.; Newport News (VA); Vor Ort; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

Ulta Beauty, Inc. is seeking a Lead Cashier to optimize guest transactions and maintain top-tier cashwrap standards in a dynamic retail setting. The role emphasizes loyalty program engagement, training, and cross-training of associates to elevate the guest experience and drive sales.

The position requires 2 years of related experience, strong communication, and a proactive leadership attitude. Candidates must be able to manage cash intuitively, guide team members, and support store goals with

Qualifikationen

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires

Aufgaben

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Kenntnisse

Guest services

Sales & upsell

Leadership potential

Communication

Team collaboration

Problem solving

Ausbildung

High school diploma

Tools

Point of Sale system

Apple devices

Jobbeschreibung

Ulta Beauty, Inc. is seeking a Lead Cashier to optimize guest transactions and maintain top-tier cashwrap standards in a dynamic retail setting. The role emphasizes loyalty program engagement, training, and cross-training of associates to elevate the guest experience and drive sales.

The position requires 2 years of related experience, strong communication, and a proactive leadership attitude. Candidates must be able to manage cash intuitively, guide team members, and support store goals with