Lead Cashier: Guest Experience Leader & Trainer

Ulta Beauty; Johnson City (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Ulta Beauty in Johnson City, TN seeks a Lead Cashier to drive guest transactions with excellence, manage loyalty engagement, and support front-end operations. The role emphasizes outstanding service, accuracy, and teamwork to enhance the customer experience.

The Lead Cashier will train new cashiers, assist in opening/closing registers, and promote loyalty benefits while maintaining store standards and safe cash handling. A strong guest focus and reliability are essential.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
• Proven ability to delegate, multi-task, and problem-solve
• Demonstrated knowledge and passion for guest service and a competency for selling
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
• Demonstrated experience in exceeding sales goals and training new hires
• High school diploma is preferred

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS proficiency

Written and verbal communication

Collaboration

Independent work

Customer relationship building

Ability to handle pressure

Education

High school diploma preferred

Tools

Point of Sale system

Apple devices

Job description

Ulta Beauty in Johnson City, TN seeks a Lead Cashier to drive guest transactions with excellence, manage loyalty engagement, and support front-end operations. The role emphasizes outstanding service, accuracy, and teamwork to enhance the customer experience.

The Lead Cashier will train new cashiers, assist in opening/closing registers, and promote loyalty benefits while maintaining store standards and safe cash handling. A strong guest focus and reliability are essential.