Lead Cashier & Guest Experience Leader

Ulta Beauty; Oak Brook (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Paid time off

Job summary

Ulta Beauty is seeking a Lead Cashier to drive guest experience and loyalty through efficient cashwrap operations and staff training. This role supports a high-volume store with a focus on sales, service, and brand standards, ensuring accurate transactions and product demonstrations.

The position emphasizes excellent guest service, teamwork, and compliance with company procedures, with opportunities to coach peers and contribute to store performance in a dynamic beauty retail environment.

Qualifications

• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

POS system proficiency

Customer service

Communication skills

Team collaboration

Sales ability

Adaptability

Education

High school diploma is preferred

Tools

Point of Sale system

Apple devices

Job description

Ulta Beauty is seeking a Lead Cashier to drive guest experience and loyalty through efficient cashwrap operations and staff training. This role supports a high-volume store with a focus on sales, service, and brand standards, ensuring accurate transactions and product demonstrations.

The position emphasizes excellent guest service, teamwork, and compliance with company procedures, with opportunities to coach peers and contribute to store performance in a dynamic beauty retail environment.