Lead Cashier & Guest Experience Leader

Ulta Beauty; Grand Rapids (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Ulta Beauty in Grand Rapids, MI seeks a Lead Cashier to drive guest satisfaction and loyalty while leading cashwrap operations. You will train new cashiers, manage open/close procedures, and ensure best-in-class service.

A strong focus on sales, guest experience, and credit programs will define success in this role. The ideal candidate has retail cashiering experience, can lead peers, and maintain a welcoming store environment.

Qualifications

• 2 years of sales/guest service experience or equivalent education.
• Proven ability to delegate, multi-task, and problem-solve.
• Experience addressing guests concerns promptly to deliver exceptional service.
• Experience exceeding sales goals and training new hires.

Responsibilities

• Drive loyalty results through guest service and sales goals.
• Greet, engage, and personalize service for each guest.
• Handle sales, refunds, exchanges, and credit prompts.
• Train new cashiers and cross-train associates.
• Maintain cashwrap displays and ensure readiness for guests.

Skills

Guest service

Sales focus

Leadership

Delegation

Multi-tasking

Communication

Teamwork

Education

High school diploma (preferred)

Tools

POS system

Apple devices

Job description

Ulta Beauty in Grand Rapids, MI seeks a Lead Cashier to drive guest satisfaction and loyalty while leading cashwrap operations. You will train new cashiers, manage open/close procedures, and ensure best-in-class service.

A strong focus on sales, guest experience, and credit programs will define success in this role. The ideal candidate has retail cashiering experience, can lead peers, and maintain a welcoming store environment.