Lead Cashier & Guest Experience Leader

Ulta Beauty, Inc.; Johnstown (CO); On-site; USD 23,000 - 29,000; Full time

Job summary

Ulta Beauty is hiring a Lead Cashier to drive guest transactions and loyalty engagement at the store level. You will support leadership with register operations, guest service excellence, and training new cashiers to ensure consistent performance and brand standards.

The role emphasizes teamwork, process adherence, and delivering a high-quality shopping experience, including coordinating makeup services and events while maintaining store presentation.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty, and shrink.
• Ensure each guest receives exceptional service by greeting, engaging, and personalizing service.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales.
• Book appointments for services and in-store events to deliver an unrivaled guest experience while meeting sales goals.
• Maintain cashwrap displays, supplies, and impulse fixtures for guest-readiness.
• Maintain prompt, regular attendance.

Skills

Guest service

Communication

Team collaboration

Problem solving

Sales oriented

Adaptability

Leadership potential

Education

High school diploma or equivalent

Tools

POS System

Apple devices

Job description

Ulta Beauty is hiring a Lead Cashier to drive guest transactions and loyalty engagement at the store level. You will support leadership with register operations, guest service excellence, and training new cashiers to ensure consistent performance and brand standards.

The role emphasizes teamwork, process adherence, and delivering a high-quality shopping experience, including coordinating makeup services and events while maintaining store presentation.