Lead Cashier & Guest Experience Champion

Ulta Beauty; Garden City (KS); On-site; USD 29,000 - 42,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to ensure fast, accurate guest transactions and maintain a polished cashwrap area. The role includes training new cashiers and cross-training associates to boost loyalty and sales.

Primary focus is on delivering outstanding guest service, promoting the loyalty program, and supporting store goals through effective teamwork, procedures, and leadership.

Qualifications

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Job description

Ulta Beauty is seeking a Lead Cashier to ensure fast, accurate guest transactions and maintain a polished cashwrap area. The role includes training new cashiers and cross-training associates to boost loyalty and sales.

Primary focus is on delivering outstanding guest service, promoting the loyalty program, and supporting store goals through effective teamwork, procedures, and leadership.