Lead Cashier & Guest Experience Champion

Ulta Beauty; Beckley (WV); On-site; USD 27,000 - 38,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap standards while training peers and supporting store leadership. The role emphasizes delivering an exceptional guest experience, promoting loyalty, and executing in-store events to drive sales.

The Lead Cashier collaborates with management, develops team capabilities, and upholds store policies to protect assets and ensure compliance. A passion for beauty and strong service skills are essential.

Qualifications

• 2 years of relevant work experience or an equivalent combination of education and relevant work experience.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

Skills

Customer service

POS system

Communication

Teamwork

Problem solving

Adaptability

Education

High school diploma

Tools

POS system

Job description

Ulta Beauty is seeking a Lead Cashier to ensure efficient guest transactions and maintain cashwrap standards while training peers and supporting store leadership. The role emphasizes delivering an exceptional guest experience, promoting loyalty, and executing in-store events to drive sales.

The Lead Cashier collaborates with management, develops team capabilities, and upholds store policies to protect assets and ensure compliance. A passion for beauty and strong service skills are essential.