Lead Cashier & Customer Experience Coach

Lowe's; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lowe's Rock Hill is seeking a customer-focused associate to support daily store operations and assist customers with locating and loading merchandise. This role emphasizes accurate transactions, price matching, and maintaining a safe, organized shopping environment.

The position requires high school diploma or GED and at least 1 year of cashier and retail experience. Training and ongoing coaching are provided to enhance sales opportunities and customer service capabilities.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help turn around time for checkout, opening additional registers when necessary to ensure enough coverage
• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for products to verify price match
• Records all items that are used in the store on the store use lists
• Completes cash counting and daily reconciliation duties as assigned
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Skills

Customer service

Cashier experience

Retail technology

Sales

Education

High school diploma or GED

Job description

Lowe's Rock Hill is seeking a customer-focused associate to support daily store operations and assist customers with locating and loading merchandise. This role emphasizes accurate transactions, price matching, and maintaining a safe, organized shopping environment.

The position requires high school diploma or GED and at least 1 year of cashier and retail experience. Training and ongoing coaching are provided to enhance sales opportunities and customer service capabilities.