Lead Cashier & Customer Experience Coach

Lowe's; Petal (MS); On-site; USD 17,000 - 21,000; Full time

Job summary

Lowe's is hiring for a customer service–oriented associate in Mississippi. You will help customers with product selection, demonstrations, loading, and project guidance, while processing transactions accurately at the register and supporting checkout coverage.

The role emphasizes friendly service, fast problem-solving, and collaboration with team members to meet store goals. Prior cashier or retail experience is preferred.

Qualifications

• High school diploma or GED or equivalent years of experience as applicable.
• Less than 1 year experience using a computer.
• Less than 1 year experience using common retail technology (smartphones/tablets).
• 1 year retail cashier experience.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Provides SMART customer service by following Lowe's customer service policies and programs.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Answer questions and guide customers through projects when needed.
• Share product and warranty information related to Lowe’s programs with customers.
• Coach and train associates in departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using the cash register per company guidelines.
• Maintain cash accuracy and monitor drawer levels to ensure compliance with limits.
• Inspect returned merchandise for damages and assist in loading orders.
• Enter and submit customer orders, verify receipts, and sign off on loading tickets.
• Look up product information and price-match details as needed.
• Assist in checkout coverage and open additional registers when necessary.
• Ensure store areas are clean and secure, adhering to safety and housekeeping standards.
• Operate store equipment as required by role (registers, scanners, CCTV, etc.).
• Undertake other duties as assigned.

Skills

Customer service

Communication

Teamwork

Sales

Education

High school diploma or GED

Tools

POS system

Retail technology (smartphones/tablets)

Job description

Lowe's is hiring for a customer service–oriented associate in Mississippi. You will help customers with product selection, demonstrations, loading, and project guidance, while processing transactions accurately at the register and supporting checkout coverage.

The role emphasizes friendly service, fast problem-solving, and collaboration with team members to meet store goals. Prior cashier or retail experience is preferred.