Lead Cashier & Customer Experience Coach

Lowe's Companies, Inc.; Dallas (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Lowe’s Companies, Inc. in Dallas is seeking a customer-focused associate to assist shoppers, locate merchandise, demonstrate products, and provide loading help. You will use a cash register, process transactions, and maintain store cleanliness while following Lowe’s policies.

You must have a high school diploma or GED, some cashier experience, and basic computer/retail tech skills. The role may involve supervising or coaching others, and you’ll contribute to fast checkout and excellent customer

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Communicates information to customers regarding stock, special order merchandise, feature benefits, and warranty information related to Lowe’s programs
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help turn around time for checkout
• Prepares register area at shift start/end by checking registers and scanners
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, signs off on loading tickets
• Looks up product information and competitor prices for price match
• Records all items used in the store on the store use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors merchandise entering/leaving store entrances and assists customers or associates who trigger the alarm
• Detects signs of shoplifting and communicates risks to management/Asset Protection
• Ensures compliance with housekeeping standards to maintain cleanliness and organization
• Maintains a safe and secure work environment
• Adheres to all safety requirements
• Operates store equipment as needed
• Performs other duties as assigned

Skills

Customer service

Retail experience

Communication

Team collaboration

Education

High school diploma or GED

Tools

POS system

Job description

Lowe’s Companies, Inc. in Dallas is seeking a customer-focused associate to assist shoppers, locate merchandise, demonstrate products, and provide loading help. You will use a cash register, process transactions, and maintain store cleanliness while following Lowe’s policies.

You must have a high school diploma or GED, some cashier experience, and basic computer/retail tech skills. The role may involve supervising or coaching others, and you’ll contribute to fast checkout and excellent customer