Lead Cashier & Customer Experience Champion

Lowe's Companies, Inc.; Wooster (AR); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Lowe's Companies, Inc. is hiring for a front-end associate to deliver SMART customer service, assist customers in locating and selecting merchandise, and handle cash register transactions.

You will engage with shoppers, load items, answer questions, and support item price matching while maintaining store safety and cleanliness. The role requires basic computer use and prior cashier experience, with opportunities to train others and contribute to a fast-paced retail environment at a Lowe's

Qualifications

• : High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• : Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• : Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• : 1 Year Retail experience as a cashier
• : Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer questions by taking them to areas of the store and walking them through projects
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help turn around time for checkout, opening additional registers when necessary
• Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
• Looks up product information and competitor prices for products to verify price match
• Records all items that are used in the store on the store use lists
• Completes cash counting and daily reconciliation duties as assigned
• Monitors cash in drawer and cash recycler levels to ensure they do not exceed limit requirements
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, including daily safety reviews, hazards, and safety devices
• Operates store equipment as needed depending on role and department
• Performs other duties as assigned

Skills

Customer service

Cash handling

Sales

Team leadership

Education

High school diploma or GED

Tools

POS system

CCTV system

Computers

Job description

Lowe's Companies, Inc. is hiring for a front-end associate to deliver SMART customer service, assist customers in locating and selecting merchandise, and handle cash register transactions.

You will engage with shoppers, load items, answer questions, and support item price matching while maintaining store safety and cleanliness. The role requires basic computer use and prior cashier experience, with opportunities to train others and contribute to a fast-paced retail environment at a Lowe's