Lead Cashier

Wegmans; Owings Mills (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking a dynamic individual to ensure smooth operations at the Front End. This role emphasizes excellent customer service and leadership skills, making it ideal for those who thrive in fast-paced environments. You will engage with customers, assist cashiers, and manage traffic patterns to minimize wait times. The company offers competitive pay and comprehensive benefits, reflecting its commitment to a supportive workplace culture. Join a team recognized among the best employers, where your contributions will enhance the customer experience and drive success.

Benefits

Paid Time Off

Healthcare Coverage

Retirement Plans

Scholarships

Wellness Programs

Employee Discounts

Qualifications

• Experience in customer service, preferably in food service or retail.
• Managerial experience aligned with company values.

Responsibilities

• Proactively assist customers in locating products.
• Monitor customer flow and manage open lanes efficiently.

Skills

Customer Service

Leadership Skills

Managerial Experience

Service Desk Experience

Job description

In this position, you’ll ensure the Front End operates smoothly and employees have the tools and resources needed to provide excellent customer service. If you have an outgoing personality and leadership skills, this could be the role for you!

What will I do?

1. Proactively approach customers, assist them in locating products, and answer questions.
2. Assist cashiers promptly to meet customer needs efficiently.
3. Monitor customer flow and traffic patterns, manage open lanes, and run registers as needed to reduce wait times.

Required Qualifications

• Customer service experience, preferably in food service, restaurant, grocery, or retail settings.
• Managerial or supervisory experience aligned with our values and results in our key performance measures.
• Service Desk experience.

Work Environment

The physical demands are classified as light to medium, including repetitive hand and arm movements, lifting, standing, and walking for up to 4 hours without a break. Occasional bending, frequent reaching, moving, and lifting are required. You may work at the cash register station and handle items weighing 5–12 pounds, with occasional lifts up to 50 pounds. Assistance with heavy items is available. The environment involves indoor work with exposure to seasonal outdoor temperatures and weather, and potential allergens.

Benefits and Company Culture

At Wegmans, we prioritize our employees' needs with competitive pay, comprehensive benefits, and flexible scheduling. Our benefits include paid time off, premium pay for specific shifts, healthcare coverage, retirement plans, scholarships, wellness programs, discounts, and more. We have been recognized as one of the 100 Best Companies to Work For by FORTUNE magazine for 25 consecutive years, reflecting our commitment to a supportive, values-driven workplace.