Lead Case Manager – Emergency Assistance

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking an EA Case Manager Lead to oversee the Emergency Assistance application process, ensuring compliance with W-2 and DCF policies. You will guide EA staff on eligibility, documentation, and timely benefits issuance.

You will monitor program performance, provide training, and collaborate with leadership to improve processes, while maintaining audit-ready records and confidentiality.

Qualifications

• Associate’s degree in human services, Public Administration, or related field.
• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.

Responsibilities

• Review and approve EA applications to ensure accuracy, completeness, and compliance with W-2 and DCF policies.
• Serve as the technical and policy lead for EA staff, offering guidance on eligibility determinations, documentation standards, and benefit issuance.
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent and effective service delivery.
• Collaborate with W-2 leadership to identify process improvements and address service gaps.
• Maintain accurate records and ensure documentation meets audit and reporting requirements.
• Respond to escalated cases and provide resolution support for complex eligibility issues.
• Ensure confidentiality and compliance with all applicable laws and program regulations.

Skills

Case management

Policy guidance

Staff supervision

Microsoft Office

Documentation

Education

Associate’s degree in human services or related field

Bachelor’s degree (preferred)

Tools

Case management systems

Microsoft Office

Job description

Equus Workforce Solutions is seeking an EA Case Manager Lead to oversee the Emergency Assistance application process, ensuring compliance with W-2 and DCF policies. You will guide EA staff on eligibility, documentation, and timely benefits issuance.

You will monitor program performance, provide training, and collaborate with leadership to improve processes, while maintaining audit-ready records and confidentiality.