Emergency Assistance / Case Manager Lead

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking an EA Case Manager Lead to oversee the Emergency Assistance application process, ensuring compliance with W-2 and DCF policies. You will guide EA staff on eligibility, documentation, and timely benefits issuance.

You will monitor program performance, provide training, and collaborate with leadership to improve processes, while maintaining audit-ready records and confidentiality.

Qualifications

• Associate’s degree in human services, Public Administration, or related field.
• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.

Responsibilities

• Review and approve EA applications to ensure accuracy, completeness, and compliance with W-2 and DCF policies.
• Serve as the technical and policy lead for EA staff, offering guidance on eligibility determinations, documentation standards, and benefit issuance.
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent and effective service delivery.
• Collaborate with W-2 leadership to identify process improvements and address service gaps.
• Maintain accurate records and ensure documentation meets audit and reporting requirements.
• Respond to escalated cases and provide resolution support for complex eligibility issues.
• Ensure confidentiality and compliance with all applicable laws and program regulations.

Skills

Case management

Policy guidance

Staff supervision

Microsoft Office

Documentation

Education

Associate’s degree in human services or related field

Bachelor’s degree (preferred)

Tools

Case management systems

Microsoft Office

Job description

Company Description

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve.

Company Description

At APM, we live our values of iCARE – Integrity, Customer focus, Accountability, Respect, and Excellence – in everything we do. We are a purpose-driven organisation where procurement decisions directly impact the people and communities we serve.

In the US, our services span rehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work in a environment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

Job Description

The EA Case Manager Lead oversees the Emergency Assistance application process, ensuring compliance with W-2 and Department of Children and Families (DCF) policies. This role provides technical and policy guidance to EA staff, supports high-quality service delivery, and ensures timely assistance to families experiencing crisis.

• Review and approve EA applications to ensure accuracy, completeness, and compliance with W-2 and DCF policies.
• Serve as the technical and policy lead for EA staff, offering guidance on eligibility determinations, documentation standards, and benefit issuance.
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent and effective service delivery.
• Collaborate with W-2 leadership to identify process improvements and address service gaps.
• Maintain accurate records and ensure documentation meets audit and reporting requirements.
• Respond to escalated cases and provide resolution support for complex eligibility issues.
• Ensure confidentiality and compliance with all applicable laws and program regulations.

Qualifications

Required

• Associate’s degree in human services, Public Administration, or related field.
• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.

Preferred

• Bachelor’s degree in a related field.
• Experience with CARES and WWP systems.
• Familiarity with crisis intervention strategies and community resources.
• Bilingual (Spanish or Hmong) a plus.

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.