Emergency Assistance / Case Manager Lead

Equus; Milwaukee (WI); On-site; USD 22,000 - 37,000; Full time

Job summary

Equus Workforce Solutions in Wisconsin seeks an Emergency Assistance / Case Manager Lead to oversee the EA application process and ensure compliance with W-2 and DCF policies.

You will provide technical and policy guidance to EA staff, monitor performance, and support timely and accurate case processing to assist families in crisis.

Qualifications

• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.

Responsibilities

• Review and approve EA applications to ensure accuracy and compliance with W-2 and DCF policies.
• Serve as the technical and policy lead for EA staff, guiding eligibility determinations and benefit issuance.
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent service delivery.
• Collaborate with W-2 leadership to identify process improvements and address gaps.
• Maintain accurate records and ensure documentation meets audit requirements.
• Respond to escalated cases and provide resolution support for complex eligibility issues.

Skills

Case management

Staff supervision

Policy guidance

Education

Associate degree

Bachelor's degree (preferred)

Tools

Microsoft Office

Case management systems

Job description

Emergency Assistance / Case Manager Lead

• Full-time
• Job Title: Emergency Assistance / Case Manager Lead (930965)
• State Location: WI
• Compensation: up to USD 27.02 - hourly

At APM, we live our values ofiCARE–Integrity, Customer focus, Accountability, Respect, and Excellence– in everything we do. We are apurpose-driven organisationwhere procurement decisions directly impact thepeople and communities we serve.

In the US, our services spanrehabilitation, employment, allied health, and community support. What we procure—from clinical supplies and assistive technologies to professional services and digital platforms—enables our teams to deliver life-changing outcomes every day.

Joining APM means being part of a global team that values impact and inclusion. You’ll work inaenvironment where your expertise will help shape a procurement function that is not only commercially strong but socially meaningful.

The EA Case Manager Lead oversees the Emergency Assistance application process, ensuring compliance with W-2 and Department of Children and Families (DCF) policies. This role provides technical and policy guidance to EA staff, supports high-quality service delivery, and ensures timely assistance to families experiencing crisis.

• Review and approve EA applications to ensure accuracy, completeness, and compliance with W-2 and DCF policies.
• Serve as the technical and policy lead for EA staff, offering guidance on eligibility determinations, documentation standards, and benefit issuance.
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent and effective service delivery.
• Collaborate with W-2 leadership to identify process improvements and address service gaps.
• Maintain accurate records and ensure documentation meets audit and reporting requirements.
• Respond to escalated cases and provide resolution support for complex eligibility issues.
• Ensure confidentiality and compliance with all applicable laws and program regulations.

Required

• Associate’s degree in human services, Public Administration, or related field.
• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.

Preferred

• Bachelor’s degree in a related field.
• Experience with CARES and WWP systems.
• Familiarity with crisis intervention strategies and community resources.
• Bilingual (Spanish or Hmong) a plus.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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