Crisis & Stabilization Case Manager (Emergency Assistance)

Equus; Village of Somers (WI); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Equus Workforce Solutions in Wisconsin seeks an EA Case Manager to process Emergency Assistance applications for families facing housing instability, homelessness, or energy crises. You will determine eligibility, issue benefits, and guide clients through the process with clear communication and compassionate support.

Join a dedicated team that connects families to housing, utility, food programs and employment services, maintains confidential records, and ensures compliance with program rules.

Formación

• High school diploma or equivalent.
• Minimum of 2 years of experience in case management, crisis intervention, or public assistance programs.
• Strong organizational and communication skills.
• Ability to work effectively with families in crisis and diverse populations.
• Proficiency in Microsoft Office and case management systems.

Responsabilidades

• Review and process EA applications for families experiencing housing instability or energy emergencies.
• Conduct eligibility assessments and verify required documentation in accordance with W-2 and DCF policies.
• Ensure timely and accurate benefit issuance to support families in crisis.
• Guide families through the EA application process, providing clear communication and compassionate support.
• Connect participants with additional stabilization resources such as housing assistance, utility support, food programs, and employment services.
• Maintain accurate and confidential case records in compliance with program standards.
• Collaborate with EA Case Manager Lead and other program staff to ensure coordinated service delivery.
• Monitor application outcomes and follow up with families to assess ongoing needs.
• Uphold confidentiality and ensure compliance with all applicable laws and program regulations.

Conocimientos

Organizational skills

Communication skills

Case management

Educación

High School Diploma

Associate or Bachelor's degree in human services or related

Herramientas

Microsoft Office

Case management systems

Descripción del empleo

Equus Workforce Solutions in Wisconsin seeks an EA Case Manager to process Emergency Assistance applications for families facing housing instability, homelessness, or energy crises. You will determine eligibility, issue benefits, and guide clients through the process with clear communication and compassionate support.

Join a dedicated team that connects families to housing, utility, food programs and employment services, maintains confidential records, and ensures compliance with program rules.