Lead Case Manager & Coaching Lead - Trauma-Informed Care

Marsell Wellness Center; Victorville (CA); On-site; USD 70,000 - 72,000; Full time

Benefits offered by this job

Medical

Vision

401 (k)

401 (k) company matching

Paid Time Off (PTO)

Paid Holidays

Flexible Spending Account

Life Insurance (Company Paid)

Voluntary Life Insurance (EmployeePaid

Job summary

Marsell Wellness Center in Victorville, CA seeks a Lead Case Manager to oversee a unit of case managers in Foster Family Services, providing coaching, training, and performance coaching while handling complex casework within ORR programs and related services.

The role emphasizes supervisory leadership, trauma-informed practices, and collaboration with a diverse team; bilingual Spanish preferred; requires 3+ years in case management and a Bachelor's or Master's in relevant fields.

Qualifications

• 3+ years’ experience in case management.
• Crisis intervention experience.
• Training/experience in trauma-focused and/or trauma-informed practices.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Bachelor’s degree plus at least 3 years progressive employment experience that demonstrates supervisory and case management experience.

Responsibilities

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
• Assist in the development of community resources for all programs; assist and participate in the development of in-service training and staff development programs
• May direct and train the work of case managers performing the more routine assignments.
• Review and staff decisions on difficult casework matters involving the casework being performed under direct supervision of the Clinical Supervisor.
• Assist and evaluate the effectiveness of policies and procedures.
• Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the agency on matters relating to the service aspects of programs.
• Provide lead case management coaching while maintaining a significantly reduced caseload to provide such coaching and training.
• May direct and prepare research studies and reports.
• Travel to include transportation of children to parents/sponsor on rotation with other positions.

Skills

Case management

Crisis intervention

Trauma-informed practice

Leadership

Education

Bachelor’s degree

Master’s degree

Tools

MS Office

Job description

Marsell Wellness Center in Victorville, CA seeks a Lead Case Manager to oversee a unit of case managers in Foster Family Services, providing coaching, training, and performance coaching while handling complex casework within ORR programs and related services.

The role emphasizes supervisory leadership, trauma-informed practices, and collaboration with a diverse team; bilingual Spanish preferred; requires 3+ years in case management and a Bachelor's or Master's in relevant fields.