Lead Case Manager

Special Service for Groups, Inc.; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate Lead Case Manager to join their dynamic team. This role involves providing intensive case management services to clients experiencing homelessness, ensuring they receive the support needed for a successful transition to permanent housing. You will assess client needs, develop individualized plans, and advocate for resources while working closely with community partners. If you are passionate about making a difference and thrive in a fast-paced environment, this position offers a fulfilling opportunity to impact lives positively. Join a dedicated team committed to serving the community and fostering client success.

Qualifications

• Bachelor's degree or two years' experience in social services required.
• Must have effective communication and crisis management skills.

Responsibilities

• Provide intensive case management for homeless clients.
• Develop and implement individual intervention plans with clients.

Skills

Effective communication

Crisis management

Problem-solving

Cultural competency

Client advocacy

Education

Bachelor's degree in Social Services

Two years of experience in social services

Tools

EHR system

Basic computer skills

Job description

HOPICS, A Division of Special Services for Groups is the Largest Housing and Homeless Services provider in South Los Angeles. We are always looking for dedicated individuals to share their skillsets and become a part of our Family.

Special Service for Groups, Inc.
Job Announcement

Title: Lead Case Manager Division: HOPICS
FLSA: Non-Exempt, Full time Supervisor: Program Manager
Pay Range: $25.00-$27.00 Per hour Revised: 07.21.2022

Summary
Under the direction and supervision of the ISP Program Manager, the Inside Safe Program (ISP) Lead Case Manager will be responsible for providing intensive case management services for clients (homeless/chronically homeless) receiving services under the Department of Health Services Housing for Health program. This position will have the overall responsibility for the following job functions:

Essential Functions

• She/He will be responsible for screening referrals to determine eligibility and coordinating client intakes and assessments.
• At time of screening/intake assess and address emergent/immediate needs of clients including need for medical care, shelter, food, and clothing.
• Assess client needs regarding chemical dependency, mental health, medical care, housing, and employment to determine specific service needs.
• Assist clients in identifying appropriate housing/shelter and maintaining occupancy.
• Develop and implement with client input an Individual Intervention Plan which addresses client needs and goals.
• Update service plan quarterly or as needed to reflect progress towards or attainment of client-driven goals and the emergence of client needs.
• Provide clients with post-discharge information and referrals for homeless prevention services and other ancillary services.
• Enter all data into EHR system within 24-48 hours of client contact.
• Provide structured Intensive Case Management Services and advocacy consistent with SSG/HOPICS policies.
• Assist clients in scheduling and keeping appointments.
• Facilitate referral and linkage process to appropriate services.
• Develop a network of housing resources and assist the client in gaining access to appropriate housing.
• Identify gaps and barriers in available community resources and advocate for client accessibility.
• Identify and report all hindrances to client success.
• Attend Case Management staff meetings and other required meetings.
• Develop and maintain client files and other necessary reporting for assigned caseload according to contract requirements and any additional duties as assigned.
• Effectively manage assigned caseload and reporting requirements.
• Provide a range of supportive services (service planning; housing and rental assistance, housing search and location, linkages to health, mental health, substance use disorder service, and legal services, benefits establishment, transportation, basic needs (food, clothing, hygiene), crisis management, eviction prevention, life skills etc.) transitioning from homelessness to permanent housing.
• Participate in all meetings with collaborative agencies, and other community meetings as required or directed.
• Responsible for providing intensive case management / oversight to a caseload of 250 clients.
• Administer & screen all cases using the various screening tools.
• Complete non-clinical intake documents.
• Update individual service plan no less than 1x every 3 months (maybe sooner depending on how soon the goals are accomplished).
• Must conduct 90% of all services in the field and 10% in the office.
• Monitor and follow up with clients on an ongoing basis.
• Understand and be able to articulate services provided through the SPA 6 CES.
• Must know, understand, and be able to articulate the mission, vision, and core values of HOPICS.
• Obtain and maintain a working knowledge of all HOPICS programs and eligibility criteria.
• Must be able to critically think and problem solve client challenges with or without consultation.
• Attend meetings associated with other projects as assigned by HTP Program Supervisor for Community Services.
• Provide benefits counseling and support to secure public and private benefits.
• Maintain appropriate boundaries with staff, clients, and community partners.
• Represent the Agency in a professional manner at meetings and community events.
• Ability to understand and carry out oral and written direction.
• Non-traditional work schedule including weekends and on-call shifts required as scheduled.
• Driving required.
• Regular attendance required.
• Other duties as assigned.

Minimum Qualifications - Knowledge, Skills and Abilities Required

• Bachelor’s degree from an accredited university OR
• Two years’ experience working in the social service field.
• If in recovery, a minimum of three (3) years of being drug and alcohol free is MANDATORY.
• Ability to work with clients from a diverse cultural, ethnic, and socio-economic background.
• Verification of Employment Eligibility and Background Clearance.
• Ability to communicate effectively, both written and orally.
• Valid driver’s license and reliable transportation.
• Current proof of Auto Insurance required.
• TB test required (Not more than (3) months prior to or (7) days after date of hire and renewal annually thereafter).
• CPR and First Aid Certification required within 30 days of employment with the company.
• Basic computer word processing skills required.
• Ability to understand and carry out oral and written direction.

Supervisory Responsibilities

• This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

• May be exposed to highly aggressive clients. Must communicate with many sources including public paying agencies, courts, and outside community agencies. Local automobile travel is required. Some evenings and weekends may be required. Sometimes noisy, loud, and disruptive clients.

Physical Requirements

• The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, color, and peripheral vision and the ability to adjust focus. The noise level in the work environment is moderated. The employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or control; reach with hands and arms and talk or hear; frequently required to stand, walk, and kneel; occasionally to climb, balance, or stoop; rarely to crouch or crawl. The position also requires driving personal and company vehicles.

Mental Requirements

• This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: and be able to process information, think, and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer