LEAD CASE MANAGER

Upward Bound House; Culver City (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Case Manager to oversee client services at their Culver City Crisis Housing Shelter. This role is pivotal in providing trauma-informed, individualized support to clients transitioning out of homelessness. You will lead a dedicated team, ensuring effective service delivery and collaboration with community partners. The position offers an opportunity to make a meaningful impact in the lives of individuals facing crisis situations, while also contributing to program development and quality assurance. Join a supportive environment that values professional growth and community engagement.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Savings Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• 3+ years of experience in homeless services, with 2 years in a lead role preferred.
• Strong crisis intervention skills and ability to manage competing priorities.

Responsibilities

• Oversee comprehensive client services and coordinate daily program operations.
• Conduct client assessments and develop individualized service plans.

Skills

Crisis Intervention Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Trauma-Informed Care

Motivational Interviewing

Harm Reduction

Bilingual (English/Spanish)

Education

Bachelor’s Degree in Social Work

Bachelor’s Degree in Psychology

Bachelor’s Degree in Human Services

Tools

HMIS

Microsoft Office Suite

Job description

Summary

The Lead Case Manager serves as the primary case management professional at UBH’s Culver City Crisis Housing Shelter, overseeing comprehensive client services while supporting daily program operations. This role blends direct service delivery with program coordination, ensuring seamless collaboration across internal teams and external partners.

Working closely with the Interim Housing Program Manager, the Lead Case Manager ensures that each client receives individualized, trauma-informed, and goal-oriented support to transition out of homelessness successfully.

ESSENTIAL FUNCTIONS

Program Leadership and Stakeholder Coordination

1. Serve as primary point of contact for facility operations and client services
2. Coordinate and maintain accountability for:
1. Resident Manager (facility operations and client compliance)
2. Employment Specialist (client employment services and outcomes)
3. Clinical Representative (mental health services and interventions)
4. Volunteers (program activities and support services)
3. Lead weekly program coordination meetings with all stakeholders
4. Facilitate communication and collaboration between all service providers
5. Monitor and evaluate service delivery effectiveness across all program components

Case Management and Client Services

1. Maintain primary caseload for all clients at the facility
2. Conduct comprehensive client assessments and develop individualized service plans
3. Provide crisis intervention and emergency response as needed
4. Ensure proper documentation and maintenance of client files
5. Coordinate client referrals to internal and external services
6. Monitor client progress and adjust service plans accordingly

Quality Assurance and Program Development

1. Support Program Manager in strategic planning and program enhancement
2. Monitor and report on program outcomes and contract compliance
3. Identify and implement program improvements
4. Develop and maintain program policies and procedures
5. Ensure compliance with all funding requirements and regulations
6. Conduct quality assurance reviews of client files, service delivery, and program processes.

Community Relations and Partnerships

1. Establish and maintain relationships with community partners
2. Coordinate with external service providers and stakeholders
3. Represent the program at community meetings and events
4. Develop and maintain referral networks
5. Facilitate client connections to community resources

Facility Support and Operations

1. Collaborate with the Resident Manager to address day-to-day shelter operations and resident issues.
2. Support enforcement of house rules, safety policies, and behavioral expectations.
3. Participate in unit inspections, incident response, documentation, and resolution processes.
4. Support critical incident response and resolution
5. Ensure the shelter remains compliant with health and safety standards in collaboration with facilities and maintenance teams.

Housing Navigation & Placement

1. Actively support clients in locating and securing permanent housing opportunities
2. Guide clients through the entire housing search process, including unit applications, landlord communication, and documentation submission.
3. Collaborate with landlords, property managers, and housing navigators to expand available housing options.
4. Maintain a housing inventory and continuously source new rental opportunities.
5. Work closely with the program team to ensure clients are housing-ready, with all necessary documentation and pre-move requirements
6. Set goals and strategies to support client move-ins within a 90-day timeframe
7. Coordinate with move-in support teams, including financial assistance processing and donations for household goods.

Qualifications

1. Bachelor’s Degree in Social Work, Psychology, Human Services, or a related field.
2. Minimum of 3 years of experience in homeless services (2 years in a lead role preferred)
3. In-depth knowledge of evidence-based practices: Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction.
4. Proven crisis intervention skills and the ability to lead in high-pressure situations.
5. Strong organizational skills and the ability to manage competing priorities.
6. Excellent communication, documentation, and interpersonal skills.
7. Proficiency in HMIS and Microsoft Office Suite.
8. Bilingual (English/Spanish) preferred.

MANDATORY REQUIREMENTS

1. Employment Eligibility Verification
2. Reliable transportation
3. Updated tuberculosis test
4. Successful completion of background screening.
5. CPR/First Aid training
6. Must have Valid CA Driver's License
7. Must provide proof of insurance coverage
8. Must be able to qualify for UBH drivers’ insurance coverage

BENEFITS

1. Competitive salary based on experience and qualifications.
2. Health, dental, and vision insurance options.
3. Retirement savings plan.
4. Paid time off and holidays.
5. Opportunities for professional development and growth within the organization.

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations.