Lead Career Navigator

Dynamic Works Institute; El Paso (TX); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) retirement plan

Flexible spending accounts

Tuition assistance

Job summary

Dynamic Works Institute seeks a Lead Career Navigator to oversee workflow within the Programs Team, coordinate referrals, and ensure high-quality case management across funding streams. This full-time, on-site role reports to the Regional/Center Manager.

The ideal candidate has a Bachelor's degree in social services, HR, or related field, at least two years of workforce or staffing experience with supervision, and strong coaching and documentation skills. Bilingual English/Spanish is preferred.

Qualifications

• Bachelor's degree in social services, HR, business, or equivalent.
• Two years workforce or staffing experience including supervision.
• Bilingual in English and Spanish preferred.

Responsibilities

• Oversees workflow management to ensure timely, accurate service delivery.
• Receives referrals and assigns to Career Navigators based on caseload and eligibility.
• Provides daily guidance and technical support to maintain service momentum.
• Supports file quality, documentation accuracy, and service sequencing.
• Ensures routing and progression align with standards.
• Serves as a technical resource to resolve issues and remove barriers.
• Monitors compliance and quality across funding streams.
• Collaborates with management, quality, and logistics staff.

Skills

Coaching

Case management

Supervision

Performance analysis

Bilingual in English/Spanish

Education

Bachelor's degree in social services, HR, business, or equivalent

Certified Workforce Development Professional credential

Tools

Microsoft 365

Workforce information systems

Electronic case management

Virtual service delivery tools

AI-enabled platforms

Work In Texas system

Job description

Job Title: Lead Career Navigator

Reports to: Regional/Center Manager

Position Classification: Exempt

Wage range: $43,000 - $45,000 annually

Primary Objectives of Position:

Oversees workflow management within the Programs Team by coordinating referrals, supporting service sequencing, and ensuring consistent, high-quality case management aligned with Pulse operating standards across all funding streams.

This position is fully in-person and requires on-site office attendance.

Essential Job Functions:

• 
  Oversees workflow management within the Programs Team to ensure timely and accurate service delivery
• 
  Receives all referrals from the Lot 2 Logistics Supervisor and assigns them to Career Navigators based on caseload, program eligibility, and customer needs
• 
  Provides daily guidance and technical support to Career Navigators to maintain service momentum and quality
• 
  Supports file quality, documentation accuracy, and appropriate service sequencing
• 
  Ensures routing, case progression, and customer movement align with Pulse operating standards
• 
  Serves as a technical resource to Career Navigators to resolve issues and remove barriers to service delivery
• 
  Reinforces compliance expectations and documentation standards across funding streams
• 
  Monitors consistency of service delivery and addresses variances to maintain high-quality outcomes
• 
  Collaborates with management, quality, and logistics staff to sustain performance and customer experience

Other Job Duties:

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:

Education:

Bachelor's degree in social services, HR, business, or equivalent

Credentials:

Certified Workforce Development Professional credential preferred

Experience:

Two years workforce or staffing experience including supervision

Skills/Abilities:

Coaching, case management, performance analysis

Preferred Qualification:

Bilingual in English and Spanish

Technology Requirement:

Position requires strong technology proficiency, including use of workforce information systems, Microsoft 365 applications, electronic case management, virtual service delivery tools, and evolving AI-enabled platforms in a paperless environment. Experience working within the Work In Texas system preferred. Successful completion of a basic IT skills assessment is required.

Additional Requirements:

Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

We offer a comprehensive benefits package that includes health, dental, life, and disability insurance; paid time off and paid holidays; a 401(k) retirement plan; flexible spending accounts; and tuition assistance.