Lead Care (Staffing) Coordinator

City of Lincoln; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company匹配

Job summary

Platinum Home Health Care is seeking a Lead Care Coordinator to drive daily staffing operations, optimize caregiver placement, and ensure timely case coverage. You will mentor Scheduling Coordinators, provide clear updates, and maintain high productivity and patient satisfaction.

The role emphasizes staffing performance, process adherence, and proactive communication to support client retention and service quality.

Qualifications

• Minimum of three (3) years of experience in home care coordination, staffing, or scheduling.
• Lead or senior coordinator role experience preferred.
• Proficiency in Google Suite and HHAeXchange or similar scheduling/EVV systems.
• Ability to manage multiple cases in a fast-paced, high-volume environment.
• Strong understanding of home care regulations and NYS DOH requirements.
• Ability to motivate and guide a team while maintaining productivity and accountability.
• Excellent communication and interpersonal skills; professional relationships essential.
• Strong organizational skills and task prioritization to meet deadlines.

Responsibilities

• Staffing Resource Utilization: ensure open cases are staffed using available resources and outreach tools.
• Team Motivation & Communication: provide updates on cases, staffing priorities, and coverage gaps; timely team updates every 2 hours.
• Operational Support & Escalation: identify staffing gaps, elevate issues to Care Manager, maintain continuity of care.

Skills

Staff coordination

Team leadership

Multitasking

Communication

Problem solving

Tools

Google Suite

HHAeXchange / EVV systems

Job description

• Location 170 53rd Street, 3rd Floor,Brooklyn, NY, 11232,United States
• Base Pay $27.00 - $29.00 / Hour
• Other Compensation Bonuses & Incentives
• Job Category Home Care , Coordination
• Relocation Expense Covered No
• Employee Type Full Time

• Phone [phone] EXT. 253
• Email [e-mail]

Staffing Resource Utilization

• Ensure all open cases are actively being staffed using available resources
• Utilize Caribou, Priority Caregiver List, and outreach tools to maximize caregiver engagement
• Monitor team activity to ensure consistent outreach and follow-up
• Reduce open shifts and improve staffing turnaround time

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Team Motivation & Communication

• Act as a motivator and support system for Scheduling Coordinators
• Provide clear and consistent updates on open cases, staffing priorities, and departmental expectations
• Provide team updates every two (2) hours regarding staffing needs, open cases, and coverage gaps
• Ensure team engagement and responsiveness throughout the workday
• Reinforce adherence to staffing workflows and daily goals

________________________________________

Operational Support & Escalation

• Identify staffing gaps and elevate issues to the Care Manager
• Assist in resolving day-to-day staffing challenges
• Support continuity of care by ensuring timely case coverage
• Maintain awareness of urgent staffing needs and assist as needed

Requirements

• Minimum of three (3) years of experience in home care coordination, staffing, or scheduling
• Prior experience in a lead or senior coordinator role preferred
• Proficiency in Google Suite and HHAeXchange or similar scheduling/EVV systems
• Demonstrated ability to effectively manage multiple cases in a fast-paced, high-volume environment
• Strong understanding of home care regulations, compliance standards, and NYS Department of Health (DOH) requirements
• Proven ability to motivate, guide, and support a team while maintaining productivity and accountability
• Excellent communication and interpersonal skills, with the ability to provide clear direction and maintain professional relationships
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines
• Ability to problem-solve and make decisions in real time to support staffing and operational needs

Summary

The Team Lead Care Coordinator is responsible for supporting daily coordination operations by driving team performance, maximizing the use of available staffing resources, and ensuring a positive onboarding experience for new patients. This role serves as a key point of support for Care Coordinators, focusing on maintaining productivity, reinforcing staffing priorities, and ensuring all open cases are actively being worked. The Lead Care Coordinator plays a critical role in promoting team engagement, improving staffing efficiency, and supporting client retention through effective caregiver placement and patient communication.

Why Join Us? Amazing Benefits Await!

At Platinum Home Health Care , we believe in taking care of our employees just as much as we do our patients. When you join our team, you gain access to incredible perks designed to support your health, financial future, and overall well-being.

• Medical, Dental & Vision Insurance – Stay covered with our top-tier healthcare plans.
  • Wage deductions apply (optional enrollment)
• Wellness Perks – Discounts on fitness programs and access to mental health resources to keep you feeling your best.

Financial Security & Growth

• 401(k) Retirement Plan with Company Matching – We help you invest in your future!
• Life Insurance – Peace of mind for you and your loved one.
• Exclusive Employee Discounts – Save on products and services through our partnerships.

Work-Life Balance Perks

• Safe & Sick Time – Prioritizing your health with designated time off for medical needs and personal well-being.
• Prenatal Paid Time Off – Supporting expectant mothers with dedicated paid time off for prenatal care.
• Paid Time Off (PTO) & Floating Holidays – Because rest and relaxation matter!
• Disability Benefits Law (DBL) & Paid Family Leave (PFL) – Providing financial support during times of medical leave, childbirth, or caring for a loved one.
• Employee Assistance – Confidential help for personal and work-related challenges.
• Paid Orientation & Training – Get paid to learn and grow.
• Bonuses & Incentive Programs – Earn extra for top performance, referrals, and positive Google reviews.
• Professional Development – Access training, workshops, and career advancement opportunities.
• Monthly & Annual Employee Recognition – We celebrate your hard work!

Beyond the Work: Fun & Perks

• Company Events & Team Building – Social gatherings, activities, and annual company celebrations.
• Commuter Benefits – Subsidies for public transportation to make your commute easier.

Join us and experience a workplace that truly values you!