Lead Care Navigator (Medical Assistant or Non-Medical Assistant)

Marin Community Clinics; San Rafael (CA); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Hiring Bonus

Job summary

Marin Community Clinics in California seeks a Lead Care Navigator Medical Assistant/Non-Medical Assistant to support in-clinic care navigation and patient services. You will work closely with care teams, assist with eligibility, BH referrals, and scheduling, and help connect patients to community resources.

The role involves training Care Navigators, maintaining patient confidentiality, and backfilling as needed. Bilingual Spanish/English and MS Office/Epic EHR experience are valued assets.

Qualifications

• Bilingual Spanish/English required.
• Certificate from an accredited Medical Assisting program preferred but not required.
• 1-2 years of related work experience.
• Prior experience at a community health center is a plus.
• BLS certification is required (Applicable to Certified Medical Assistant only).
• Epic Electronic Health Records experience is a plus.

Responsibilities

• Primary point-of-contact for in-clinic Care Navigators.
• Support and train Care Navigators on MCC clinical and operational processes.
• Work with Lead Care Navigators at all clinics in support of the organization-wide Care Navigation Program.
• Practice strong interpersonal effectiveness to maintain good public relations with patients, colleagues and providers.
• Maintain patient confidentiality per department policy and HIPPA.
• Attend required meetings, training and educational sessions.
• Perform administrative medication/equipment tasks: check eligibility, process BH referrals, verify demographics, help patients with paperwork, and follow-up.
• Stay current with community resources and connect patients to needed resources (transportation, etc.).
• Request Prior Authorizations and TARs from the pharmacy for timely medications.
• Support BH patients with scheduling, referrals, and crisis support when needed.
• Backfill as a Medical Assistant when required.
• Prepare treatment rooms and escort patients to exam rooms; record vitals.
• Follow OSHA Bloodborne Pathogens and Hazardous Materials guidelines.
• Perform other related work as assigned.

Skills

Bilingual Spanish/English

Customer service

Multitasking

Strong communication

Education

High School Diploma or GED

Medical Assisting certificate (accredited)

BLS certification

Tools

MS Office

Epic EHR

Job description

Marin Community Clinics, founded in 1972, is today, a multi-clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Lead Care Navigator Medical Assistant/ Non-Medical Assistant will perform a wide range of duties in the medical office.

The Lead Care Navigator will help patients navigate the support services in the community and apply for programs needed. The Lead will be a support to in-clinic Care Navigation staff and will meet and network with other Lead Care Navigators within MCC. The Lead Care Navigator MA/Non-MA will have direct contact with patients and work closely with the care team.

Applicable to certified medical assistants: As a Medical Assistant, the Lead Care Navigator will assist as a Medical Assistant in examination of patients under the direction of a Physician, Physician Assistant, Family Nurse Practitioner and/or Psychiatrist/Psychiatric Nurse Practitioner. The Lead Care Navigator MA/Non-MA is under the direction of the Care Navigator Supervisors and Care Navigator/ Behavioral Health Operations Manager.

Responsibilities

• Primary point-of-contact for in-clinic Care Navigators.
• Support and train Care Navigators on related MCC clinical and operational processes and workflows.
• Work with Lead Care Navigators at all clinics in support of the organization-wide Care Navigation Program.
• Practice strong interpersonal effectiveness skills to maintain good public relations with patients and with colleagues and providers.
• Maintain patient confidentiality in accordance to department policy and HIPPA
• Attend and participate in required meetings, training and educational
• Perform administrative medication/equipment tasks and responsibilities, including checking eligibility, processing BH referrals, verifying demographics, assisting patients with filling out necessary paperwork/forms, and making follow-up
• Stay current in resources in the community and connect patients to needed resources, such as other community-based organizations, arranging transportation to and from appointments, etc.
• Request Prior Authorizations and TARs sent by the pharmacy so patients can get ordered medications in a timely
• Support Behavioral Health patients with scheduling initial and follow -up appointments, initiating BH referrals, assisting with mobile/psych crisis support.
• Backfill as a Medical Assistant, as needed.
• Prepare treatment rooms for examination of patients; escort patients to the exam room, interviews patients, measures vital signs and records information on patients’
• Follow policy and procedures including universal precautions as defined by OSHA’s guidelines on Bloodborne Pathogens and Hazardous Materials
• Perform other related work as assigned.

Qualifications

Education and Experience:

• High School Diploma or equivalent (GED) required.
• Certificate from an accredited technical Medical Assisting program preferred but not required.
• 1-2 years of related work experience.
• Prior experience working at a community health center a plus.
• BLS certification is required (Applicable to Certified Medical Assistant only)
• Epic Electronic Health Records experience a plus.

Required Skills and Abilities:

• Bilingual Spanish/English is required.
• Ability to workflexible hours occasionally.
• Must have strong computer experience with MS Office.
• Ability to provide excellent customer service to patients and outside customers in person and via phone.
• Must be able to multi-task duties and carryout projects timely.

Physical Requirements and Working Conditions:

• Fulfill immunization and fit for duty regulatory requirements.
• Must be able to stand for extended periods of time.
• Ability to work in fast pace medical environment.

Hiring Bonus: $1,000.00 (Applicableto Certified Medical Assistants Only)

Relocation Assistance: NA

Benefits:

Our benefits program is designed to protect your health, family and way of life. We offer a competitive Benefits Program that includes affordable health insurance and Health Reimbursement Accounts (HRA), Dental and Vision Insurance, Educational and Continuing Education Benefits, Student Loan Repayment and Loan Forgiveness, Retirement Plan, Group Life and AD&D Insurance, Short term and Long Term Disability benefits, Professional Fee Reimbursement, Mileage and Cell Phone Reimbursement, Scrubs Reimbursement, Loupes Reimbursement, Employee Assistance Programs, Paid Holidays, Personal Days of Celebration, Paid time off, and Extended Illness Benefits.

Marin Community Clinics is an Equal Employment Opportunity Employer

Min

USD $28.00/Yr.

Max

USD $30.28/Yr.