Lead Care Navigator: Patient Access & Care Coordination

Marin Community Clinics; San Rafael (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hiring Bonus

Job summary

Marin Community Clinics is seeking a Lead Care Navigator Medical Assistant/Non-Medical Assistant to support in-clinic Care Navigators and coordinate across MCC clinics in Marin County. You will interact directly with patients, help with eligibility checks, referrals, and documentation under clinician direction.

The role requires a High School diploma (GED ok) with 1–2 years of related experience; a Medical Assisting certificate is preferred.

Qualifications

• Bilingual Spanish/English is required.
• 1-2 years of related work experience.
• Certificate in Medical Assisting preferred but not required.
• Epic Electronic Health Records experience is a plus.

Responsibilities

• Serve as the primary point of contact for in-clinic Care Navigators.
• Support and train Care Navigators on MCC clinical and operational workflows.
• Coordinate with Lead Care Navigators across MCC clinics to support the Care Navigation Program.
• Maintain patient confidentiality per policy and HIPAA guidelines.
• Assist with scheduling, eligibility checks, BH referrals and paperwork.
• Connect patients with community resources and transportation when needed.
• Backfill as a Medical Assistant when required.
• Prepare examination rooms and assist during patient visits.

Skills

Bilingual Spanish/English

Customer service

Multi-tasking

Education

High School Diploma or GED

Medical Assisting certificate preferred

Tools

Epic EHR

MS Office

Job description

Marin Community Clinics is seeking a Lead Care Navigator Medical Assistant/Non-Medical Assistant to support in-clinic Care Navigators and coordinate across MCC clinics in Marin County. You will interact directly with patients, help with eligibility checks, referrals, and documentation under clinician direction.

The role requires a High School diploma (GED ok) with 1–2 years of related experience; a Medical Assisting certificate is preferred.