Lead Care Coordinator & Workflow Coach (Hybrid)

I Am Boundless; Delaware (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

I Am Boundless, OhioRISE care management partner, seeks a Lead Care Coordinator to bridge Outreach, Care Coordination, and Clinical Services. You will monitor workflows, coach staff, and ensure timely referrals and continuity of care across divisions.

Reporting to the Operations Outreach Supervisor, you may carry a small temporary caseload and support hospital transitions, care planning, and team onboarding while maintaining a focus on leadership and quality improvements.

Qualifications

• Minimum three years of progressively responsible experience in children’s behavioral health, care coordination, case management, or related human services.
• Experience in leadership, mentoring, training, or project/workflow coordination.
• Experience with quality and documentation review and compliance monitoring.
• Valid Ohio driver’s license and ability to meet certification requirements.

Responsibilities

• Monitor workflows and identify barriers between Outreach, Care Coordination, and Clinical Services; suggest process improvements.
• Provide coaching, mentoring, shadowing, and onboarding support to staff.
• Lead portions of meetings, huddles, or trainings as assigned and escalate clinical concerns as needed.
• Coordinate workload with the Operations Outreach Supervisor and clinical leadership.
• Support admissions, transitions, and coordination of care across divisions.

Skills

Leadership

Coaching

Project management

Organizational skills

Communication

OhioRISE knowledge

High Fidelity Wraparound

MS Office

SmartCare

Stakeholder collaboration

Education

High school diploma

Bachelor’s degree

Tools

SmartCare

MS Office

Job description

I Am Boundless, OhioRISE care management partner, seeks a Lead Care Coordinator to bridge Outreach, Care Coordination, and Clinical Services. You will monitor workflows, coach staff, and ensure timely referrals and continuity of care across divisions.

Reporting to the Operations Outreach Supervisor, you may carry a small temporary caseload and support hospital transitions, care planning, and team onboarding while maintaining a focus on leadership and quality improvements.