Lead Cannabis Customer Experience Advocate

Renew Cannabis Co.; Bethlehem (Northampton County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Employee discounts

Discretionary bonus

Job summary

Justice Grown is seeking a Lead Patient Care Advocate to deliver an exceptional customer experience while guiding daily retail operations, enforcing policies, and ensuring compliance in a highly regulated cannabis environment.

The role requires nights, weekends, and holidays; responsibilities include coaching staff, overseeing floor coverage, handling cash and inventory, and building customer relationships while supporting security and safety protocols.

Qualifications

• Two or more years of experience in retail or hospitality with cash handling.
• Proven record of inspirational team leadership.
• Must be 21+ with a valid driver's license or state ID.
• Strong written and verbal communication and interpersonal skills.
• Excellent organizational skills with high attention to detail and multitasking ability.

Responsibilities

• Lead by example to promote a positive, customer-first environment and global mindset on the retail floor.
• Spends the majority of time on the retail floor supporting workflow, assisting team members, and ensuring an exceptional customer experience.
• Supports onboarding, training reinforcement, and ongoing development by sharing product knowledge and service best practices.
• Reinforces selling and service techniques to support achievement of sales goals and KPIs.
• Partners with Managers on goal alignment and execution of daily, weekly, and monthly performance priorities.
• Organizes daily workflow to support adequate floor coverage and assists with monitoring breaks and coverage needs.
• Coordinates and distributes daily operational tasks to support efficient sales, inventory, and security processes.
• Communicates daily specials, promotions, and operational updates to the team.
• Proactively addresses and helps de-escalate customer concerns or service issues on the floor.
• Reinforces adherence to handbook policies and operational standards, including attendance, uniform, cash handling, and customer service expectations.
• Ensures the store meets standards for appearance, merchandising, organization, and cleanliness.
• Supports security and safety protocols and helps ensure compliance with applicable regulations.
• Partners with Management by sharing observations related to team performance, behavior, and development; may participate in feedback conversations at Management's direction.
• Identifies opportunities to improve product assortment, operations, sales performance, and customer experience, and contributes to action planning and execution.
• Responsible for opening and closing the store as assigned.
• May support specific operational focus areas as assigned by Management (e.g., scheduling support, time and attendance tracking, education initiatives, accounting support, supply ordering).
• Performs other related duties as required.

Skills

Retail leadership

Cash handling

Customer service

Communication

Team development

Tools

MJ Freeway

LeafLogix

Veriscan

Microsoft Office

Metrc

Outlook

Job description

Justice Grown is seeking a Lead Patient Care Advocate to deliver an exceptional customer experience while guiding daily retail operations, enforcing policies, and ensuring compliance in a highly regulated cannabis environment.

The role requires nights, weekends, and holidays; responsibilities include coaching staff, overseeing floor coverage, handling cash and inventory, and building customer relationships while supporting security and safety protocols.