Cannabis Dispensary Patient Care Specialist

Justice Cannabis Co.; Bethlehem (Northampton County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Employee Assistance Program

Paid time off

Paid holidays

Employee discounts

Job summary

Justice Grown is seeking a Customer Care Advocate to guide customers through the dispensary experience, ensure compliant transactions, and build lasting relationships with clients. You will help customers select products, log visits into the patient tracking system, and maintain a welcoming environment in a fast-paced retail setting.

The role requires 21+ with a valid ID, strong communication, and cash-handling experience.

Qualifications

• Two or more years of experience in retail or hospitality with cash handling responsibility.
• Demonstrated passion for delivering an exceptional customer experience.
• Must be at least 21 years of age and possess a valid driver’s license or state-issued ID.
• Professional written and verbal communication and interpersonal skills.
• Strong organizational skills, high attention to detail, and multitasking ability.

Responsibilities

• Ensures the consistent delivery of an exceptional customer experience.
• Assists customers in product selection based on defined treatment plans and product availability.
• Achieves daily/weekly sales objectives by fulfilling customer requests and cross-selling products.
• Educates customers on product attributes and usage and logs them into the patient tracking system.
• Performs sales transactions in compliance with all regulations governing cannabis products.
• Maintains a safe, clean, and organized dispensary environment and adheres to safety protocols.

Skills

Customer service

Cash handling

Communication

Organizational skills

Attention to detail

Education

High school diploma

Tools

Alpine IQ

LeafLogix

MJ Freeway

Veriscan

Microsoft Office

Job description

Justice Grown is seeking a Customer Care Advocate to guide customers through the dispensary experience, ensure compliant transactions, and build lasting relationships with clients. You will help customers select products, log visits into the patient tracking system, and maintain a welcoming environment in a fast-paced retail setting.

The role requires 21+ with a valid ID, strong communication, and cash-handling experience.