Lead, Candidate Experience

MongoDB Inc.

United States

Remote

USD 53,000 - 105,000

Full time

3 days ago

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Benefits offered by this job

equity

employee stock purchase program

flexible paid time off

20 weeks fully-paid gender-neutralpar

fertility and adoption assistance

401(k) plan

mental health counseling

transgender-inclusive health insurance

health benefits offerings

Job summary

MongoDB is seeking a thoughtful, operationally strong leader to elevate the candidate experience across North America and deliver global candidate-experience programs. You will lead regional service operations, coordinate with Recruiting and cross-functional partners, and turn priorities into actionable plans in a fast-moving environment.

This role can be based in New York City, Austin, or remotely within the NORAM region, reporting to the Manager, Candidate Experience.

Qualifications

Experience in candidate experience, recruiting coordination, recruiting operations, talent acquisition, program operations, or a closely related field.
A track record of leading projects or programs through planning, partner alignment, execution, and follow-through.
Strong operational judgment and experience improving processes, managing competing priorities, and resolving issues in a fast-paced environment.
The ability to use operational information and qualitative feedback to identify problems, make recommendations, and explain trade-offs.
Clear, thoughtful communication and the ability to build productive relationships across teams, functions, and time zones.

Responsibilities

Lead and develop the North America Candidate Experience team, setting expectations, coaching, and managing performance and workload, while overseeing day-to-day operations (interview scheduling, offer and requisition approvals, ticket support, escalations) and partnering with Recruiting, Recruiting Operations, and global colleagues.
Own assigned global programs end to end, including work plans, cross-regional coordination, change adoption, and impact reporting, in partnership with the Manager, Candidate Experience.
Use candidate and stakeholder feedback to identify and fix recurring friction in scheduling, communication, and recruiting handoffs, applying automation where it improves the experience.
Track service and experience measures (scheduling turnaround, accuracy, escalations, workload, candidate feedback) and turn them into clear recommendations for leadership.

Skills

Candidate experience

Project leadership

Operations management

Analytical thinking

Cross-functional communication

Tools

Greenhouse

Guide

Goodtime

Zendesk

Slack

Job description

MongoDB is looking for a thoughtful, operationally strong leader to elevate the candidate experience across North America and deliver global candidate-experience programs. In this role, you will lead regional service operations while owning the planning and execution of assigned programs that improve the candidate journey.

You will report to the Manager, Candidate Experience, and work closely with regional colleagues, recruiters, hiring teams, and cross-functional partners. You will turn priorities into clear plans, keep work moving across teams and time zones, identify risks early, and share progress and recommendations with Recruiting leadership. The right person brings a candidate-first mindset, sound operational judgment, and the ability to create structure in a fast-moving environment.

This role can be based out of our New York City or Austin offices, or remotely in the NORAM region.

What You’ll Do

Lead candidate-experience operations

Lead and develop the North America Candidate Experience team, setting expectations, coaching, and managing performance and workload, while overseeing day-to-day operations (interview scheduling, offer and requisition approvals, ticket support, escalations) and partnering with Recruiting, Recruiting Operations, and global colleagues.

Own global candidate-experience program delivery

Own assigned global programs end to end, including work plans, cross-regional coordination, change adoption, and impact reporting, in partnership with the Manager, Candidate Experience.

Improve the end-to-end candidate journey

Use candidate and stakeholder feedback to identify and fix recurring friction in scheduling, communication, and recruiting handoffs, applying automation where it improves the experience.

Use insight to guide action

Track service and experience measures (scheduling turnaround, accuracy, escalations, workload, candidate feedback) and turn them into clear recommendations for leadership.

What You Bring

Required

Experience in candidate experience, recruiting coordination, recruiting operations, talent acquisition, program operations, or a closely related field.
A track record of leading projects or programs through planning, partner alignment, execution, and follow-through.
Strong operational judgment and experience improving processes, managing competing priorities, and resolving issues in a fast-paced environment.
The ability to use operational information and qualitative feedback to identify problems, make recommendations, and explain trade-offs.
Clear, thoughtful communication and the ability to build productive relationships across teams, functions, and time zones.

Preferred

Experience leading or supporting candidate-experience programs across multiple regions or functions.
Experience coaching colleagues, coordinating team workload, or providing day-to-day team leadership. Formal people-management experience is valued if relevant to the final scope of the role.
Experience establishing service standards, operating measures, reporting routines, or capacity-planning practices.
Familiarity with recruiting and collaboration tools such as Greenhouse, Guide, Goodtime, Zendesk, Slack, reporting tools, or workflow automation.
Experience partnering with Recruiting Operations, People Operations, HR, or other cross-functional teams.

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.